Invoicing and Data Analytics Lead

2 weeks ago

Copenhagen, Copenhagen, Denmark Schibsted Danmark Full time

SUMMARY:

We are looking for a dynamic and influential Product Owner to shape the future of our business data landscape. The ideal candidate will have a passion for customer data and its transformative power within CRM, as well as a deep understanding of financial data's impact on the customer experience.

Main Responsibilities:

  • Be overall responsible for the invoice process within the SMS system stack and CRM platform, ensuring everything aligns with our overall CRM strategy.
  • Manage and prioritise the backlog for the invoicing area, identifying business needs by effectively engaging stakeholders to support and keep developing a cutting-edge tool to enhance the customer experience across the CRM-platform.
  • Ensure the right customer data and promote data quality across our organisation, working closely with the business teams.
  • Play a key role in analysing and educating how financial data can enrich sales and marketing processes, enhancing the customer journey.
  • Configure and administer the platform, contribute to product development, and support stakeholders in implementing and enhancing invoicing processes.
  • Set and maintain best practices and guidelines for securing master data in CRM.

About You:

To succeed in this role, you will have:

  • 3+ years of experience working with CRM on the functional side and have deep knowledge about the solution itself or been working with product development.
  • A strong interest and skills in analytics and customer master data.
  • Good skills in Microsoft Excel.
  • Experience in creating good relationships and working closely with stakeholders with different skills.
  • GREAT COMMUNICATION SKILLS AND FLUENT IN ENGLISH AND EITHER SWEDISH OR NORWEGIAN, BOTH ORAL AND WRITTEN.

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