International Team Management Role
5 days ago
MakesYouLocal was established in Copenhagen in 2010. We help businesses with initial strategic decisions for their online shops expanding into new markets. With native knowledge and localisation services, we make sure that our clients' webshops meet expectations in the new countries they launch in. Our local teams are an important part of our clients' daily operations, taking care of customer service and webshop maintenance in local languages and providing valuable insights for business development and marketing strategies.
About the Role
This is a full-time position, and you will work from our brand-new office in Nordhavn, Copenhagen. As a Team Lead, you will be responsible for managing the team, coordinating tasks, and developing team competencies with our Head of Operations. You will also assist with customer service and translations, as well as monitor social media on behalf of the webshops we work with. We expect the successful candidate to have a positive attitude and a genuine desire to help customers & colleagues.
Key Responsibilities
- Manage the team, coordinate tasks, and develop team competencies
- Assist with customer service and translations
- Monitor social media on behalf of the webshops we work with
- Conduct monthly 1-1s & annual performance reviews
- Ensure the right resources and competencies in the team
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