Senior Product Designer

We're looking for an experienced Senior Product/UX Designer to join our new Product Reviews squad at Trustpilot, an area getting fresh focus and investment. It's a hands-on role with real ownership across the B2B Product Reviews experience - shaping how businesses collect, manage and make sense of their reviews. You'll bring strong design craft, improve tricky user journeys and data input flows, and work with Research to uncover real customer needs that help steer the squad's direction and remit.

What you'll be doing:

• Lead the design strategy and execution for complex, high-impact features, taking full ownership from initial problem framing through to delivery.
• Create well-crafted design proposals that communicate rationale, align stakeholders, and help to clarify scope.
• Design high-quality user journeys and data input flows that raise the standard of design excellence and set benchmarks for quality within the product.
• Partner closely with cross-functional teams, including Product Managers, Engineers, and Researchers, using your influence to shape product strategy and execution.
• Conduct user research and usability testing to validate design decisions and ensure user needs are at the forefront of every solution.
• Drive contributions to our design system, building scalable patterns and robust documentation that empower the entire team.
• Champion design as a discipline rooted in clarity and intent, ensuring our product experiences are not just functional but grounded in enduring design principles.
• Articulate the value of great design and its connection to measurable business goals, influencing stakeholders at every level.

Who you are:

• Extensive experience designing within a SaaS product environment, with a deep understanding of its unique challenges and opportunities.
• A robust foundation in design principles and theory, with the ability to articulate and apply ideology, intent, and intervention to guide decision-making and raise design as a discipline across the organisation.
• Demonstrated experience working in complex SaaS environments, with a thorough understanding of how to deliver products in a sustainable and scalable way. Show us how you've previously elevated a product's look, feel, and overall perception.
• Evidence of owning and delivering end-to-end design work that has delivered a measurable business impact and shaped product direction.
• Skilled in both communication and storytelling skills, with the ability to articulate design decisions and influence stakeholders.
• Extensive experience actively contributing to and evolving robust design systems within complex engineering environments, establishing principles that guide your design decisions.
• Proficiency with Figma and other industry-standard design and prototyping tools, familiarity with front-end implementation practices, comprehensive knowledge of accessibility compliance, and significant experience collaborating with engineers in Agile workflows.
• Motivation to integrate AI tools into your workflow for the benefit of the process and end user.

What's in it for you: 

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1-year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid-back vibe and a constant buzz of different languages being spoken everywhere you go. It's complete with a coffee bar, canteen, and table tennis, and has a wide variety of refreshments available - you can opt in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts at restaurants and shops 

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you