Systems Integration Engineer

At Wirtek, we are at the forefront of the IoT revolution, building innovative solutions that connect the physical and digital worlds. Our platform helps businesses harness the power of data to improve efficiency, safety, and decision-making. We are a passionate team of innovators and problem-solvers, and we're looking for someone who shares our drive to deliver exceptional value to our customers.

The Role

We are seeking a talented and customer-focused Systems Integration Engineer to be the primary technical expert for our clients. You are the critical link between our powerful technology and its real-world application. After our sales team closes a deal, you will step in to own the technical relationship, ensuring a seamless implementation, successful long-term adoption, and ultimate customer success.

This role is perfect for a technical individual who enjoys both hands-on configuration and direct customer interaction, and who isn't afraid to dive into code to create the perfect solution.

What you'll be doing

• Lead Customer Implementations: Take charge of the post-sale technical onboarding process. You will work directly with new customers to configure their IoT devices, ensuring they are set up correctly and integrated seamlessly into their environment.
• Conduct field visits: to customer sites to assess infrastructure and gather technical requirements.
• Ensure Data Integrity: Act as the guardian of our customers' IoT data. You will proactively monitor device fleets to ensure they are online and transmitting data reliably. When issues arise, you will diagnose the problem and notify the right people to get it resolved quickly.
• Manage Complex Configurations: Maintain and optimize configurations for large-scale device deployments. This includes managing templates and applying logic for calculating deployment density (e.g., devices per square meter) to meet specific project needs.
• Serve as a Trusted Advisor: Build strong, lasting relationships with our customers. You will meet with them to understand their evolving needs, gather feedback, and identify opportunities for further configuration or customization to help them achieve their goals.
• Write Documentation: You will document configurations, troubleshooting steps, and lessons learned for continuous improvement.
• Test and Validate Software Implementations: You should ensure quality and functionality, and also participate in testing and support activities for our software platform and cloud infrastructure.

What you'll need to be successful

• Proven experience in a technical, customer-facing role such as a Solutions Engineer, Implementation Specialist, Technical Account Manager, or a similar position.
• Demonstrable programming ability, preferably with a scripting language like Python or JavaScript, with the confidence to modify an existing codebase to solve customer problems.
• Excellent troubleshooting and analytical skills; you can methodically diagnose an issue, from a single offline sensor to a fleet-wide data anomaly.
• Exceptional communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical stakeholders.
• A proactive and highly organized mindset, capable of managing multiple customer projects simultaneously.

Bonus points (Nice-to-Haves)

• Foundational knowledge of the IoT technology stack, including hardware, networking principles, and communication protocols (e.g., MQTT, CoAP, LoRaWAN).
• Familiarity with database queries (SQL).
• You can make small, targeted changes to our software using your programming skills.
• You can develop custom scripts or modify existing features to tailor our platform to the specific workflows and requirements of each customer.

What we'll hook you up with:

• Opportunity to join a reference business group with a strong international presence;
• Training programs through the internal training academy and partner entities;
• Possibility to work in a hybrid regime.

If you are a technical problem-solver who is passionate about IoT and dedicated to customer success, we would love to hear from you