IT Support Technician

Permanent Employment – Odense, Denmark 5220

As The General IT Support Technician(L2) will be required to support each line of business on a dedicated basis. This includes naturally the relationships with the customers as well as the Cognizant account managers & other leaders.

About Cognizant
Cognizant (Nasdaq-100:CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.

About The Team / Business Unit
As a Data Center Helpdesk Technician, responsible for providing frontline technical support and troubleshooting for data center operations. Role involves responding to service requests, monitoring system alerts, and collaborating with cross-functional teams to ensure the reliability, security, and efficiency of Meta's data center infrastructure. Committed to delivering high-quality support, maintaining detailed documentation, and upholding Customer's standards for operational excellence and customer service.

About You

• Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email
• Flexible, able to multitask, and prioritize reported issues
• Provide a high level of customer service to users seeking problem resolution
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Update the tasks and cases on a daily basis by following SOPs and guides.
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Logistics responsibilities include desk setup and collection, asset management using internal tool, packing and shipping/receiving assets, IT Vending machine refills, Printer support, Smartlocker support, ordering supplies, Inventory management and audit the storage and helpdesk rooms.
• Level 1 audio-video AV conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
• Proficient in end-user network troubleshooting tools and practices

Required & Nice To Have Skills

• Proven experience as a help desk technician or IT support technician
• Strong understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products including mobile device management (MDM), iOS/ Android, Mac, Windows, and Linux operating systems.
• Ability to diagnose and resolve basic to moderately complex end-user technical issues
• Ability to track, manage, and optimize inventory levels using inventory tools to include excel, google sheets, etc.
• Proficiency in English, excellent task management, verbal, and written communication skills
• Ability to adjust to changing priorities and new processes
• Technical support professional with 1-2 years' experience in the IT technical support field focused on end-user support

If you're comfortable with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you