Customer Success Manager

2 weeks ago

Copenhagen, Copenhagen, Denmark Liva Healthcare Full time 60,000 - 120,000 per year

About Liva
Since our inception in 2015 in Denmark, Liva has been a pioneer in the field of digital behaviour change. Our ambition is to empower 1 million people by 2030 to improve their health and well-being by preventing and managing chronic conditions through digitally-powered, evidence-based lifestyle interventions.

Headquartered in Copenhagen and London, our collaborations with healthcare systems - including the NHS, life science companies and health insurers - allow us to impact lives at scale.

About The Role
We are looking for a proactive and customer-focused Customer Success Manager to join our team in Copenhagen. You will play a key role in building strong relationships with our clients, ensuring they gain maximum value from our solutions, and supporting their long-term success. Acting as a trusted advisor, you will guide customers through onboarding, adoption, and growth, while collaborating internally to deliver exceptional experiences.

What you'll be doing

  • Serve as the primary point of contact for a portfolio of customers in Denmark and the wider region.
  • Build strong, trusted relationships to ensure customer satisfaction, retention, and expansion.
  • Lead onboarding processes and ensure a smooth adoption of our solutions.
  • Understand customers' business goals and translate them into success plans.
  • Identify opportunities for upselling and cross-selling in collaboration with Sales.
  • Monitor customer health and proactively address risks to renewal.
  • Collect customer feedback and collaborate with Product, Sales, and Support teams to improve the customer experience.
  • Track and report on customer success metrics and KPIs.

You'll have

  • Experience in Customer Success, Account Management, or a client-facing role in SaaS, technology, or related industries.
  • Strong communication and relationship-building skills, with fluency in English; Danish language skills are a plus.
  • Ability to understand complex solutions and explain them in a simple, value-driven way.
  • Strong problem-solving mindset and a proactive, hands-on approach.
  • Comfortable working with CRM and customer success tools.
  • Bachelor's degree in Business, Communications, or a related field (or equivalent experience).

What We Offer

  • The opportunity to make a meaningful impact in a growing company.
  • An international team environment based in the heart of Copenhagen.
  • Competitive compensation and benefits.
  • Career growth opportunities with continuous learning and development.
  • Flexible working culture that values work-life balance.

About Liva Healthcare
Liva Healthcare is one of Europe's leading providers of digital health coaching, delivering human-centric coaching through an advanced app to help people prevent and manage obesity, type 2 diabetes, and cardiovascular diseases.

It is headquartered in Copenhagen and London and currently operates in seven countries while growing rapidly with highly selective partners in healthcare and life science.

We are always on the lookout for talented people who are eager to evolve and build a life-changing career within global health tech.

We believe in doing business the right way. We are committed to both eliminating discrimination and encouraging diversity amongst our workforce. We are committed to developing a representative workforce at all levels, and maintaining a working environment that promotes the health and wellbeing of our employees. We will operate a fair, inclusive and transparent recruitment and selection process.

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