Service Manager

3 days ago

Skovlunde Region of Southern, Denmark HR Consulting EMF Full time 80,000 - 120,000 per year

Job Title: Service Manager

Company:
Scaletronic

Location:
Ballerup/ Skovlunde

Department:
Service & After-Sales

Reports to:
Operations Manager / Managing Director

About Scaletronic

Scaletronic delivers advanced solutions to optimize the handling of parcels, packets, documents and irregular items for logistics hubs and fulfillment centres of all sizes.

Position Overview

The
Service Manager
oversees all service operations at Scaletronic, ensuring that technical service, maintenance, and after-sales activities are executed efficiently, profitably, and in line with customer expectations. This role requires a strong technical background, excellent coordination skills, and a business-oriented mindset to grow the company's service and aftermarket revenue.

You will lead the coordination between Software, PLC, purchasing, and Outsourced technician teams, manage the service ticket system, and drive continuous improvement in service delivery and customer satisfaction.

Key Responsibilities

Service Operations Management

  • Manage and oversee all service and maintenance activities for installed systems.
  • Ensure timely and efficient resolution of service tickets; oversee the proper use in the ticket system.
  • Coordinate between internal departments (PLC, Software, Purchasing) and outsourced partners to ensure smooth operations and communication.
  • Schedule and manage quarterly maintenance visits in line with service contracts.
  • Ensure all maintenance activities are properly documented, approved, and invoiced.

After-Sales & Business Development

  • Identify and develop new opportunities in the aftermarket sector
  • Build and maintain strong customer relationships through regular service contact and site visits
  • Prepare quotes for service and after-sales products; follow up on approvals and ensure completion and billing.
  • Service data and customer feedback to improve offerings and customer satisfaction?

Reporting & Financials

  • Create and maintain reports on service activities, performance metrics, and profitability.
  • Ensure all services performed are correctly invoiced and aligned with contract terms.

Qualifications & Skills

Technical Skills:

  • Background in mechatronics, automation, electrical engineering, or a related technical field.
  • Understanding of PLC systems, software interfaces, and industrial automation equipment.
  • Experience with ticketing systems, service coordination, and maintenance management.

Business & Communication Skills:

  • Strong organizational and coordination abilities across technical and commercial teams.
  • Excellent communication and customer service skills.
  • Commercial mindset with the ability to identify new revenue opportunities.
  • Competent in preparing quotations, cost calculations, and service documentation.

Other Requirements:

  • Experience in a similar service or technical management role (preferably in industrial automation or logistics technology).
  • Proficient with MS Office and ERP/CRM systems. (Click up)
  • Fluent in English, Scandinavian languages are a plus.
  • Willingness to travel for customer visits.

What We Offer

  • A dynamic and growing company
  • Opportunity to shape the service strategy and influence the company's growth.
  • A supportive and business growth minded team culture. Humble, Reliable, Empowered, Driven, Engaged.
  • Competitive salary and performance-based incentives.

  • Senior .NET developer for SaaS Scaleup

    1 day ago

    Virum, Capital Region of, Denmark Conference Manager Full time 80,000 - 120,000 per year

    Do you have a true passion for building the best possible backend solutions? As a Senior .NET developer at Conference Manager, you'll play a key part in driving the our API forward and continuously improve our backend services.Core ResponsibilitiesYou will play a critical role in ensuring our software solution is meeting our SLA. You will also have a huge...

  • Project Manager, Off-shore Wind Service

    3 days ago

    Esbjerg Municipality, Region of Southern, Denmark Semco Maritime Full time 90,000 - 120,000 per year

    n Renewable Service we have a lot of interesting opportunities in the pipeline for short- and long-term operation. Thus, we are looking for a Project Manager, who not only can manage and execute service projects to our clients but also is motivated by making a real difference in meeting the world's growing energy demand.At Semco Maritime safety is a core...

  • Senior Service Owner SAM

    3 days ago

    Billund Municipality, Region of Southern, Denmark Forsyth Barnes Full time 900,000 - 1,200,000 per year

    Job Title:Senior Service Owner, SAMLocation:Denmark (Hybrid)Start Date:ASAPContract:6 MonthContact: OverviewLead and evolve the Software Asset Management (SAM) service across the organization.Manage a complex software estate including on-premises, cloud, and SaaS solutions.Collaborate with internal teams and external vendors to optimize compliance,...

  • Service Manager til Serviceafdelingen

    2 weeks ago

    Herlev Municipality, Capital Region of, Denmark Coffee by Storm Full time 650,000 - 850,000 per year

    Har du en teknisk uddannelse og erfaring fra arbejde med tekniske anlæg eller maskiner, og vil du lede vores serviceafdeling på en udviklings- og vækstrejse? Så er dette lige noget for dig.BeskrivelseCoffee by Storm har siden 2013 haft fokus på at levere kaffeoplevelser i høj kvalitet til virksomheder og Horeca markedet i Danmark. Vores fokus er at...

  • Site Manager

    3 days ago

    Billund, Region of Southern, Denmark CBRE Denmark Full time 80,000 - 120,000 per year

    Job ID242504Posted13-Oct-2025Service lineGWS SegmentRole typeFull-timeAreas of InterestFacilities ManagementLocation(s)Billund - Midtjylland - DenmarkVil du være en del af CBRE Global Workplace Solutions, hvis kunder er blandt de største og mest kendte virksomheder i verden? Vil du være med til at fastholde vores høje serviceniveau og bidrage til vores...

  • Head of Country Project Office

    1 day ago

    Skovlunde, Region of Southern, Denmark Compass Human Resources Group - DENMARK Full time 450,000 - 750,000 per year

    SWARCO møder du hver dag ude på vejene. Deres produkter, systemer, tjenester og nøglefærdige løsninger tilbyder orientering, sikkerhed og bekvem rejse for alle mennesker på farten. SWARCO er førende leverandør af intelligente trafiksystemer og løsninger, der gør mobiliteten sikrere, hurtigere og mere komfortabel. De arbejder dedikeret på at skabe...

  • Business Process Lead Manager

    1 day ago

    Billund, Region of Southern, Denmark the LEGO Group Full time

    Job TitleLCI ManagerManagement LevelManagerJob DescriptionDo you have in depth experience ofimplementing, managing and governing O2C financial processes in a retail environment?Are you driven by efficient systems and processes and keen to develop and deploy upgrades to ensure business efficiency?We're keen to hire a specialist to join our talent Business...

  • Security Manager Specialist, Security Excellence Center

    3 days ago

    Billund, Region of Southern, Denmark the LEGO Group Full time 80,000 - 120,000 per year

    Job DescriptionAre you passionate about Security Management, Standards and Best Practices, while working with reporting in the interface between information and technology?At the LEGO Group, safety and security are at the heart of our operations. We are looking for a proactive, service-minded Security Manager specialist to join our Security Excellence...

  • Senior Project Manager

    1 day ago

    Fredericia Municipality, Region of Southern, Denmark Manchett Group Full time 100,000 - 120,000 per year

    Company DescriptionManchett Group, with over 40 years of experience, is a family-run business specializing in Facilities Management, Construction Logistics, Security, Data Centre Cleaning, Access Solutions, Fit Out, and Commissioning. The company delivers scalable and client-focused services across the UK and Europe, tailored to meet diverse needs. Driven by...

  • digital service owner offer

    3 days ago

    Kastrup, Capital Region of, Denmark SAS - Scandinavian Airlines Full time 120,000 - 180,000 per year

    Are you ready to shape the future of SAS Offer & Order Management System (OOMS)? We are looking for a visionary and structured Digital Service Owner to optimize our current Commercial Offer & Order solutions and initiate the transformation of our Offer & Order Management System (OOMS). This role is pivotal in SAS´s digital journey toward modern airline...