Service Delivery Manager

Do you want to be at the forefront of protecting our society against cyber threats? We are looking for a Service Delivery Manager to team up with the most dedicated team of cyber specialists.
About Truesec – A Leading Cybersecurity Company
Since 2005, Truesec has been a native cybersecurity company, driven by one single purpose: Creating safety and sustainability in a digital world by preventing cyber breach and minimizing impact.

Over the years, we've earned the trust of organizations worldwide and gained a strong reputation internationally. Our team consists of dedicated specialists covering the entire spectrum of cybersecurity – with capabilities in Predict, Prevent, Protect, Respond, and Recover.

Today, we employ around 400 employees – and as cybercrime grows, we need to grow. We are now looking for a Service Delivery Manager who wants to be at the forefront to stop cyber breaches.

Managed Services
Truesec MDR is a managed service consisting of a skilled security analysis team that conducts 24/7 attack monitoring, threat hunting, threat intelligence analysis, and threat remediation. Our team of experts works tirelessly to identify and prevent cyber breaches, and to help increase our customers proactive cybersecurity defenses. Our goal is to be an extension of our customers' IT organizations, customizing a combination of capabilities and tooling, tailored to prevent cyber attacks in the most efficient way.

As we monitor a solid volume of highly regarded businesses and work closely with our CSIRT in the latest incidents, our SOC is always up to date with the latest threats and real-world insights.

About The Job
As a Service Delivery Manager, you will be the customer's operational main contact responsible for managing the end-to-end service delivery lifecycle, collaborating with cross-functional teams, and ensuring customer satisfaction.

Responsibilities:

• Responsible for monthly operational meetings with our customers, present regular updates to stakeholders and clients on service delivery performance.
• Manage and oversee the delivery of cyber security services to clients, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Assist in the onboarding of new MDR customers
• Monitor and assess the effectiveness of security solutions, identifying areas for improvement and optimization.
• Build and maintain strong relationships with clients, serving as the primary point of contact for service-related inquiries, escalations, and feedback.
• Collaborate with clients to understand their unique security needs and align service delivery accordingly.
• Work closely with cross-functional teams, including security analysts, engineers, and project managers, to ensure coordinated and efficient service delivery.
• Maintain comprehensive performance reports, providing insights into service delivery metrics, trends, and areas for improvement.

We think your background include

• Proven experience in a Service Delivery Manager role
• Experience within
• IT Service Delivery
• Relationship management
• Delivery Governance
• Good leadership skills with the ability to influence and collaborate effectively.
• Good communication skills, verbally as well as written, in both English and Danish
• Experience with ITIL and/or other process frameworks

Due to the sensitivity in our assignments, we require Danish citizenship, citizenship in an EU country, or a Danish work permit.

Join Our Mission Toward a Safe Digital Future
If you truly want to make a difference and make our world a little bit safer, this is the place for you. At Truesec, you'll get to be at the forefront of fighting cybercrime instead of reading about it in the news. This is your chance to be part of an exciting journey in a leading cybersecurity company - and learn from some of the best in their field.

So, are you ready to team up with the most dedicated team of experts and be part of a meaningful mission? Then we are excited to get to know you