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Field Service Engineer – LC/LC-MS

2 months ago

Glostrup, Denmark Agilent Full time

Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work

You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our liquid chromatography solutions (LC/LC-MS).

Your main responsibilities will be: 

• Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
• Perform scheduled services efficiently and in timely manner 
• Connect with manager and sales team to understand and meet customer needs and expectations
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
• Complete administrative paperwork and computer reports promptly and accurately
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required 
• Address customer requests for service and communicate proactively before, during and after service

For this role, you will be working remotely combined with travel to customer sites, mainly in the capital region of Denmark but also in the rest of the country (a company car will be available to you).
 

Qualifications

We are looking for an individual with the following background:

• University degree in a Chemistry related topic (Analytical Chemistry, Biochemistry, Biotechnology, etc…)
•  Significant hands-on experience with liquid chromatography solutions (LC/LC-MS) , either as an end-user OR in a similar technical support role
• Previous experience in Pharma would be a strong plus 
• Full proficiency in both Danish and English
• A valid driving license

On a personal level, you are proactive , outgoing and customer focused . You enjoy working both autonomously and as part of a team , to solve various types of problems . You have great communications and written skills to interact with many internal and external partners. 

What we offer:

• Permanent Contract
• Outstanding company culture
• Career development opportunities
• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance…
• A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field
 

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

25% of the Time

Shift

Day

Duration

No End Date

Job Function

Services & Support