Global Service Expert – AS48

2 months ago


Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

About the Role: We are seeking a seasoned Service professional to join our Global Service Operations Team in Glostrup, Denmark. As a Global Service Specialist (GSS), you will play a key role in defining and enabling our Field Service Engineers (FSEs) and Service Providers (ASPs) to service pathology equipment in the field.

Key Responsibilities:

  • Support FSEs/RSS from around the world in technical escalations, providing phone and email support, and possible travel.
  • Conduct Instrument Trainings for FSEs in Agilent facilities, including onsite training, video creation, and online instrument training.
  • Develop, maintain, and update service documentation, including service manuals, checklists, training materials, and service bulletins.
  • Define and manage spare parts, including creation and obsolescence, recommended trunk stock, and more.
  • Monitor product and service issues, driving resolutions through service forums and stakeholders.
  • Represent Service in R&D and project meetings to ensure service and serviceability are key parameters in future versions of the instrument/solution.
  • Participate in meetings with suppliers and partners to secure service requirements are met.

Requirements: 5+ years of Service experience, fluent in English, excellent communication and collaboration skills, experience conducting courses, technical writing skills, AV production, good analytical skills, and a positive mindset.

Travel: 10% of the time, Full-time, Day shift, No end date.


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