Global Service Expert – AS48
2 weeks ago
About the Role: We are seeking a seasoned Service professional to join our Global Service Operations Team in Glostrup, Denmark. As a Global Service Specialist (GSS), you will play a key role in defining and enabling our Field Service Engineers (FSEs) and Service Providers (ASPs) to service pathology equipment in the field.
Key Responsibilities:
- Support FSEs/RSS from around the world in technical escalations, providing phone and email support, and possible travel.
- Conduct Instrument Trainings for FSEs in Agilent facilities, including onsite training, video creation, and online instrument training.
- Develop, maintain, and update service documentation, including service manuals, checklists, training materials, and service bulletins.
- Define and manage spare parts, including creation and obsolescence, recommended trunk stock, and more.
- Monitor product and service issues, driving resolutions through service forums and stakeholders.
- Represent Service in R&D and project meetings to ensure service and serviceability are key parameters in future versions of the instrument/solution.
- Participate in meetings with suppliers and partners to secure service requirements are met.
Requirements: 5+ years of Service experience, fluent in English, excellent communication and collaboration skills, experience conducting courses, technical writing skills, AV production, good analytical skills, and a positive mindset.
Travel: 10% of the time, Full-time, Day shift, No end date.
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