Business Analyst

Found in: Talent DK C2 - 3 weeks ago

Copenhagen, Denmark UNOPS Full time

The UNOPS Information Technology Group (ITG) unit is focused on innovation and h...

The UNOPS Information Technology Group (ITG) unit is focused on innovation and harnessing cutting-edge technology to deliver solutions to UNOPS that truly address business needs.

Working with UNOPS IT Group is a unique opportunity to deliver systems to users around the world - making an impact on development and solving practical problems for the UNOPS workforce and thereby help people build better lives and countries achieve peace and sustainable development.

ITG’s goal is to provide greater effectiveness, efficiency, and differentiation to UNOPS products and services. UNOPS IT Group is responsible for architecting, designing, delivering, and managing all UNOPS IT infrastructure and business applications. The unit includes Enterprise Architects, Business Analysts, Solutions Designers, Developers and QA Testers from all around the world who are based primarily in Denmark and Thailand.

In order to increase its impact in the world, UNOPS is embarking on a Process Innovation and Digitalisation journey. The PID Programme is expected to last four years. Working closely with the UNOPS Information Technology Group (ITG), it will simplify the processes through which UNOPS delivers support in more than 80 countries, and introduce digital technologies and solutions to support the work of frontline teams and partners. It will also improve UNOPS’ collection and use of data, capacity for foresight, capacity for planning, knowledge management, and reporting.


Requirements gathering and analysis Data and process design ...

Requirements gathering and analysis

Data and process design

High-level support

Coordination

Training

1. Gathers and documents requirements and performs analysis to identify key business needs:

Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes)

Analyzes client operations to understand their strengths and weaknesses to uncover opportunities for improvements

Conducts requirements workshops and meetings to gather requirements from the business function

Identifies business needs and benefits of the change in the business process and ensure separation from preconceived solutions

Produces documentation of the business need, benefits of change, and detailed requirements


2. Collaborates with business functions to perform data and process design:

Produces process and data flow design in close collaboration with the business functions that may be impacted by the change in the process

Ensures that requirements and process design span across wider value delivery processes

Negotiates with business functions to drive the potential realization of tangible benefits from changes to business processes

Makes recommendations and demonstrate how to best utilize UNOPS business systems to accomplish business objectives


3. Provides high-level (level 2) support to end users. Level 2 support are cases originating from the ITG Systems Support Team that require a greater degree of functional analysis / diagnosis:

Identifies, analyses and resolves system issues escalated by the ITG System Support team

Provides solutions to inquiries about system functionalities and issues, by seeking technical advice and support from other members of the ITG team, colleagues, and subject matter experts

Ensures optimal quality services by maintaining ownership of escalated problems until the appropriate resolution is reached and communicated to the person reporting the problem

Liaises with suppliers to obtain third level support as required



4. Coordinates between business functions and ITG to act as a contact point for the business function and to ensure that the solution designed meets business needs:

Produces progress and status reports on a regular basis 

Closely monitors project risks and issues and escalates them to the product manager in a timely manner

Manages project stakeholders closely by keeping them informed of project progress. Provides inputs to the Solutions Design team to assist in the development of appropriate solutions.

Assists in production support by investigating reported application problems and works with ITG functional and technical specialists to test, diagnose, analyse and isolate the root cause of problems. Coordinates further diagnosis and tests as necessary and recommend workarounds where appropriate

Troubleshoots existing information systems to identify errors or deficiencies and develops requirements for addressing the same

Provides functional support in the development and review of design activities for system improvements, changes, enhancements and upgrades 

Responsible for the development of acceptance criteria, test scenarios and test cases for functional testing of solutions delivered by ITG

Responsible for reviewing all QA activities needed together with the QA Tester, making sure the product meets the requirements and business needs 


5. Creates training materials and delivers training to functional experts within business functions:

Identifies training needs for functional experts within business functions

Develops and facilitates and/or conducts training sessions for functional experts / trainers with the business function (workshops, webinars, webcasts, one-to-one, online)

Maintains and updates training material to ensure that it is current and relevant


Impact of Results:

The successful achievement of results by the Business Analyst impacts the delivery of optimal solutions that meet real business needs. The position is part of a product team that together ensures that solutions delivered by ITG address business needs and result in improvements in the form of increased effectiveness, efficiency, or differentiation for UNOPS products and services.

Treats all individuals with respect; responds sensitively to differences and enc...
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.
Education: Master’s Degree, preferably in Information Technology, Bus...
Education:
Master’s Degree, preferably in Information Technology, Business Administration, Business Analytics, Management Information Systems, or other relevant discipline is required. A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of master’s degree. Secondary education in combination with additional six years of experience may be accepted in lieu of a master's degree
Experience:
Minimum 3 years of experience required in the area of processes relating to Business Analysis or Procurement/HR Experience with developing requirements for ERP or Business Management systems is required. Experience in developing training materials and user training is required Strong analytical skills is required Experience in quality assurance and functional documentation is desired Experience with managing senior stakeholders is highly desirable
Language Requirements:
Full working knowledge of English is essential. Knowledge of another official UNOPS language is an added advantage
Contract type: Individual Contractor Agreement - ICA Contract level: IICA ...
Contract type: Individual Contractor Agreement - ICA
Contract level: IICA 1

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