Senior/Chief Analyst to drive and strengthen LC&I CRM and Digital workplace

4 weeks ago


Copenhagen, Denmark Nordea Bank Full time

Job ID: 23399

We are looking for a Senior Analyst to join CRM / Apps & Analytics unit that is part of Large Corporates & Institutions business area.

Apps & Analytics is front office support unit that is serving every day 2000+ internal users across the Large Corporates & Institutions (LC&I) value chain. We have responsibility of application management agenda for LC&I franchise and direct ownership of customer engagement application ecosystem covering CRM, Digital Workplace, Analytics and BI Function.


About this opportunity

We offer a position that is in the intersection of CRM, Digital Workplace and LC&I front-to-back business processes. You need to talk to various business stakeholders on a daily basis covering LC&I CRM & Digital Workplace stakeholders. You should constantly look for opportunities how things could be done better to serve both internal and external clients. At the same time you need to be able to communicate business requirements to IT/tech in order to secure that there is a seamless connection between technology and business.


What you’ll be doing:

Collaborate closely with stakeholders, including business users, IT teams, and management, to gather requirements and translate them into technical specifications. Design, develop, and optimize CRM applications, ensuring seamless integration with existing systems and adherence to industry best practices. Customize and enhance existing CRM platforms (such as Microsoft Dynamics 365, Salesforce, or others) to meet LC&I’s specific needs. Drive the implementation of CRM solutions, ensuring alignment with business goals and user requirements. Provide technical guidance to development teams and participate in technical reviews. Stay informed about emerging trends in CRM technology and recommend innovative solutions.


Who you are

Collaboration. Ownership. Passion. Courage. These are the values that truly guide us in engaging with the LC&I organisation and our stakeholders – building relationships are essential.

To succeed in this role, we believe that you have:

Strong financial understanding and knowledge of the Nordea cost drivers is a plus. Proficiency in one or more CRM platforms (e.g. Microsoft Dynamics 365, Salesforce). Strong understanding of CRM architecture, data modelling, and customization. Experience with API integration, web services, Kafka and third-party plugins. Excellent analytical skills and ability to bridge business and technical requirements. Relevant certifications in CRM technologies are a plus. Mid-Senior level of data manipulation, visualization, statical analysis skills are preferable.

Your experience and background:

Bachelor’s degree in Computer Science, Information Systems, or a related field. Minimum of 5 years of experience as a Business Analyst, preferably in CRM system design and implementation. Excellent communication skills in written and spoken English. Proficient computer skills, MS Office suite capabilities.

If this sounds like you, get in touch



  • Copenhagen, Copenhagen, Denmark Nordea Bank Full time

    Job ID: 23399 We are looking for a Senior Analyst to join CRM / Apps & Analytics unit that is part of Large Corporates & Institutions business area. Apps & Analytics is front office support unit that is serving every day 2000+ internal users across the Large Corporates & Institutions (LC&I) value chain. We have responsibility of application management...


  • Copenhagen, Copenhagen, Denmark Nordea Bank Full time

    Job ID: 21408 Would you like to be a part of a team with experienced and talented colleagues, and apply cutting-edge techniques to support establish an active management of model risk through rigorous validation activities? We are looking for a Senior Model Risk Analyst to strengthen our validation processes for Nordea's insurance business.At Nordea, we're...


  • Copenhagen, Copenhagen, Denmark Rambøll Danmark AS Full time

    Job DescriptionAre you ready to use your extensive electrical engineering experience to contribute to large-scale, international high-rise projects? Do you excel in a collaborative, global setting, working with teams to tackle diverse challenges? Then, we are looking for you to join us as our Senior Chief Electrical Engineer.Your RoleAs our Senior Chief...


  • Copenhagen, Denmark Nilfisk Group Full time

    Are you ready to orchestrate strategic projects in the realm of IT & digitalization? Do you thrive in leading stakeholders towards technological excellence? If so, we have an exciting opportunity for you!Your opportunity to drive IT transformation & innovationAs our new Senior Project Manager, you will be responsible of running several projects and/or Scrum...


  • Copenhagen, Denmark Funded club Full time

    About OSC Welcome to OSC ; Situated in the beautiful City of Ålesund, Norway, OSC & Augment City is a global pioneer in Simulation, virtual prototyping, and digital twins. With 60+ dedicated employees, we specialize in crafting innovative solutions that transcend industries, focusing on offshore renewables and smart cities. At OSC, we've redefined...


  • Copenhagen, Denmark Ramboll Full time

    Job Description Are you ready to leverage your extensive electrical engineering experience to make an impact in large-scale, international high-rise projects? Do you thrive in a collaborative, global environment, working seamlessly with cross-functional teams to address multidisciplinary challenges? Then you could be our new colleague! Join our global...


  • Copenhagen, Denmark 287 FLSmidth AS Full time

    Senior Financial Analyst for FP&A - FLSmidth Cement Are you a versatile financial expert with a passion for financial modeling and ready to support on an exciting M&A journey? Join our FP&A team at FLSmidth Cement, where we are actively seeking a talented Senior Analyst experienced in performance management, financial analytics, and P&L modeling. This...

  • Project Analyst

    3 weeks ago


    Copenhagen, Copenhagen, Denmark United Nations Children's Fund Full time

    Job DescriptionDescription –>The Project Analyst reports to the ICT Manager (Digital Applications). The Operational Analysis and Technology Centre (OATC) provides ICT services for Supply Division (SD) to support UNICEF global supply chain operations. The services portfolio includes application development, systems analysis, business process analysis,...


  • Copenhagen, Copenhagen, Denmark Nordea Bank Full time

    Job ID: 24234 If you have a keen interest in Alternatives and Illiquid investments (encompassing Private Equity, Credit and Real Asset funds), and would like to take part in managing Nordea's structural and strategic exposures within one of Europe's largest banks, then you should consider applying for this attractive job.We are looking for a committed,...


  • Copenhagen, Copenhagen, Denmark Sustainary Full time

    Are you passionate about sales, CRM and relationship building? Are you looking for an internship where you can play a role in advancing social and environmental sustainability in Denmark and expand your experience working on real business projects? Have you ever imagined yourself shaping the future of junior consultancy in Denmark? If so, your dream...


  • Copenhagen, Denmark UNOPS Full time

    The Cities Alliance (CA) is the global partnership supporting cities to deliver ... The Cities Alliance (CA) is the global partnership supporting cities to deliver sustainable development. To manage its activities, the Cities Alliance operates a multi-donor fund with UNOPS as host and trustee. The Cities Alliance is therefore governed by the values,...


  • Copenhagen, Denmark MDSI ApS Full time

    Do you want to make a real difference? Global security and stability are under pressure, and surveillance of the Arctic region is a top priority.MDSI is looking for a lead to run a team of satellite image analysts. In this position, you will have a central role in satellite surveillance of the Danish Arctic region.TasksTasks will include overseeing a team of...

  • Revenue Analyst

    1 month ago


    Copenhagen, Copenhagen, Denmark Resights Full time

    Hejsa Siden du har fundet vej hertil, vil du sikkert gerne vide mere om rollen som Revenue Analyst? Du har en lyst til at blive udfordret og udvikle dig i dit sabbatår? Og du har trods din unge alder helt sikkert allerede udvist en arbejdsmoral, som har sat dig foran dine jævnaldrende? Måske du også til tider har følt dig en anelse malplaceret i...

  • Revenue Analyst

    1 month ago


    Copenhagen, Denmark Resights Full time

    Hejsa! 👋Siden du har fundet vej hertil, vil du sikkert gerne vide mere om rollen som Revenue Analyst? Du har en lyst til at blive udfordret og udvikle dig i dit sabbatår? Og du har trods din unge alder helt sikkert allerede udvist en arbejdsmoral, som har sat dig foran dine jævnaldrende? Måske du også til tider har følt dig en anelse malplaceret i...


  • Copenhagen, Denmark Danfoss Full time

    Job Responsibilities As Senior Marketing Project Manager you will manage and drive end-to-end B2B marketing communication, launches and initiatives from strategizing and developing to ensuring global roll out monitoring, and evaluation. You will be working in the Global Marketing Communications team with passionate and competent colleagues from 20+...

  • Data Analyst

    16 hours ago


    Copenhagen, Copenhagen, Denmark Inter-American Development Bank (IDB) Full time

    JOB DESCRIPTIONBackground Information – Job-specific Background Information – UNOPS The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the implementation of its partners' peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and...


  • Copenhagen, Copenhagen, Denmark Nordea Bank Full time

    Job ID: 23963 Would you enjoy working with data and statistical models in practice and add a real business value for Nordea? Then this opportunity is for you. The role combines advanced modelling, practical implementation of the models in our IT infrastructure and a sound understanding of retail banking. You need to enjoy working with large datasets, solve...

  • Data Analyst

    1 month ago


    Copenhagen, Denmark University of Copenhagen Full time

    Terms of employment The data analyst position is a full-time (37 working hours weekly) and fixed-term position for 3 years. Starting date is June 15, 2023, or as soon as possible hereafter. Employment will be as Academic Research Officer or Research Consultant in accordance with the provisions of the Collective agreement between the Danish Ministry...


  • Copenhagen, Copenhagen, Denmark Nordea Bank Full time

    Job ID: 24302 Are you interested in pursuing a career within investment banking? We are seeking dedicated and top-performing Investment Banking Assistant Analysts to join our Corporate Finance team in Copenhagen.About this opportunityNordea Investment Banking offers you the opportunity to join the leading Corporate Finance team in the Nordics. You will work...

  • Chief, Warehouse

    15 hours ago


    Copenhagen, Copenhagen, Denmark UNICEF - United Nations Children's Fund Full time

    UNICEF works in some of the world's toughest places, to reach the world's most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.And we never give up.For every child, a fair...