Work at Home

6 months ago

Copenhagen, Denmark Sitel Full time

Note: Det er kun muligt at varetage denne hjemmearbejdsstilling, hvis du er bosat i Danmark. 

Sætter du en ære i god kommunikation og fantastiske kundeoplevelser? Elsker du at være en problemknuser og yde fremragende support? Har du lyst til at være en del af et stærkt team i en dynamisk virksomhed og vil du samtidig have muligheden for at arbejde hjemmefra?

Så har vi jobbet til dig

Hvem er vi?

Foundever Denmark er en del af en global virksomhed, der leverer kundecenterløsninger til vores klienter. Hvert år vinder vi priser for den fremragende kundeservice, som vi leverer, og derfor forsætter virksomheder med at outsource deres kundeservicebehov til Foundever. Vi har rigtig travlt lige nu, og vi søger derfor efter nye kundeservicerådgivere, der kan levere fantastisk kundeservice og -support på vegne af vores klienter. 

Hos Foundever mener vi, at vores medarbejdere er vores allervigtigste ressource, og her bliver du en del af et fællesskab, der prioriterer udvikling, ambitioner og trivsel højt, og hvor vi i vores teams arbejder sammen for at være de allerbedste inden for kundeservicefeltet. Vi sætter barren højt og arbejder benhårdt for at nå vores mål, og derfor søger vi nye kolleger der har et stort drive og et godt humør. I denne stilling har du mulighed for at arbejde hjemmefra, og du behøver derfor ikke at være bosat tæt på vores kontor i København for at kunne varetage jobbet. Det er dog en forudsætning, at du er bosat inden for Danmarks grænser for at kunne varetage denne stilling, og det er derfor ikke muligt at arbejde fra udlandet. 

.

"Jeg sætter stor pris på den fleksibilitet, der er i at arbejde hjemmefra. Det gør min hverdag meget nemmere" - Ayah

Om jobbet

Lige nu leder vi efter kundeservicetalenter, der kan matche vores klients forvetninger og standarder. Hvis du har interesse og kompetencer i kommunikation og kundeservice, så kan vi lære dig resten. I denne stilling skal du udøve kundeservice og –support på vegne af et stort medicinalfirma, der specialiserer sig i at fremstille produkter til diabetikere.

I dette job skal du:

Udøve support og service på klientens produkter over telefon og mail til brugere som kontakter os med spørgsmål vedrørende funktion, ordre, reklamationer, etc. Kontinuerligt bidrage til at udvikle og optimere vores projekter og processer for at sikre tilfredse kunder. Sikre at vi kontinuerligt er i overensstemmelse med vores KPI’er i forhold til opkaldsvarighed, serviceniveau og –kvalitet. Sætte dig ind i diabetes samt vores klients produkter og løsninger for at kunne levere fremragende service og support 


Produkterne, som du skal udøve service og support på, er af høj kvalitet og er en innovativ løsning til diabetikere med henblik på at hjælpe dem til et sundere og nemmere liv.

Vi sørger for at stille udstyr til rådighed, hvilket kan afhentes på vores kontor eller sendes per post. For at kunne udføre jobbet hjemmefra skal du være bosat i Danmark og du skal selv sørge for et roligt arbejdsmiljø samt en stabil internetforbindelse, hvor der er mulighed for at forbinde med et LAN-kabel. 

Hvad kan Foundever tilbyde dig?

Foundever tilbyder:

En konkurrencedygtig lønpakke bestående af følgende: Månedsløn 19.000 DKK 9% Fritvalgskonto 1710 DKK Pensionsopsparing – Foundever bidrager med 10% 1900 DKK Den fulde lønpakke svarer til 22.610 DKK per måned Gode udviklingsmuligheder Fem ugers ferie + fem feriefridage årligt Et fremragende arbejdsmiljø hvor vi prioriterer en masse events såsom sommerfester, social calls, team events, etc.

.

"Jeg har fået tildelt flere opgaver og mere ansvar relativt hurtigt efter min opstart. Mine ledere har set et potentiale i mig og den måde, jeg arbejder på, og de har været gode til at anerkende og påskønne mit arbejde" - Martin

Interesseret?

Du vil få nogle fantastiske kolleger, der holder humøret højt og griner sammen hver dag. Du vil samtidig få en leder, der tager din personlige og faglige udvikling alvorligt.

Vil du gerne lære mere om Foundever? Så kan du besøge vores , , eller . 

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