Le Labo

About Le Labo 

Le Labo is a niche perfume company, born in Grasse and raised in New York City.

We sparked a revolution ten years ago, and today we remain unconventional in the luxury perfumery market. Every fragrance is fleshly hand-blended and each label is personalized before the eyes of our clients at the moment of purchase.

Mindful in everything we do - from fragrances creations to where we choose to open a new boutique - our primary mission is to share the beauty of our craft with the world. It is more than just product; Le Labo offers sensorial experiences, memories and a point of view. It is a lifestyle. Our distribution is intentionally selective: a few lab-boutiques worldwide and limited corners with curated partners. We are also an addition to the Estée Lauder Family.

The Role

As a Multi-Store Manager, you will be responsible for all areas in the business. You will lead, coach and develop our team of Le Labo Sales Associates to achieve all sales, customer service and operational targets. You will spend 60% of your time as a Store Manager for our Le Labo Free Standing Store, and spend the other 40% supervising all Le Labo Associates in the Nordics, which includes scheduling, store visits, inventory and VM.

You will be reporting to your direct Education Lead. 

The position is permanent and full-time based in Copenhagen. The potential start date will be October 1st 2024. 

More specifically, you will work with

Store Operations Maintain and set an example of outstanding customer service in a positive and inspiring atmosphere. Track of sales, monitor KPI’s and communication of business results. Follow the business trends and create action plans to generate incremental sales. Maintain and monitor inventory levels. Create and plan event strategies for the fiscal year in accordance with the product and collection launches and key shopping moments. Optimize the store’s schedule according to peak hours. Maintain excellent visual merchandizing and hygiene standards at all times. People Management Be responsible for the full cycle of recruitment. Support and develop the team in selling techniques and product knowledge to ensure that teams consistently welcome, inspire and personalize each experience. Continually conduct performance discussions and provide constant feedback to ensure positive results. Proactively manage poor performance, addressing attendance or conduct issues in line with Le Labo's expectations, utilizing the appropriate procedures and support. Build a good work environment ensuring that the employees are thriving and take action in case of conflicts.
Qualifications

You are the perfect fit if you: 

Have proven retail management/assistant retail management experience within cosmetics  Have a proven track record of meeting and exceeding sales targets and for delivering exceptional customer experience. Have previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling Have previous experience from managing both freestanding store and department store staff simultaneously to understand how to multitask and oversee daily operations across Nordic market  Have excellent communication, organisation, delegation and time management skills. Are proficient in a Nordic language and in English both in speaking and in writing. Are proficient in Microsoft Office tools such as Outlook, Excel and Word and have experience with POS systems. Are able to work retail hours including days, nights, week-ends and during special events Are familiar with Social Media platforms such as TikTok and Instagram. Act as a local brand ambassador and help develop Le Labo; i.e identify new business opportunities, create innovative incentives and develop brand awanress 

Your personality

You are reliable, positive and proactive. You have strong leadership skills and lead people by example. You are result-oriented and goal driven. Seeing someone win makes you proud - You value your team's development and are always willing to help when someone needs an extra hand. You are not afraid of making mistakes and being part of the solution. You see change as an opportunity, and can quickly adapt to it.

What we offer:

Working for the Estée Lauder Companies means that you will be part of the global leader's journey in Prestige Beauty Competitive salary including a bonus opportunity Discounts on part of the company's product portfolio Great training and development programs on a professional and personal note and the opportunity to move to other market Want to make a difference at work? We engage our colleagues by contributing to greater causes and giving back to the community through social initiatives

Inclusion, Diversity & Equity in the core of everything we do:
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Next Steps
You will have to apply through our Career Portal and we will get in touch with you directly if your profile could be a good fit. 

As part of the recruitment process, you will receive a link to complete a video interview stating your motivation for this job. 

We are looking forward to receiving your application

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