Service Delivery Manager
3 weeks ago
Service Delivery Manager
Får du ild i øjnene når du sammen med dine kolleger lykkedes med at levere lidt mere end det kunderne forventer? Og brænder du for at yde professionel service i en global organisation, hvor vi sætter en ære i at udarbejde de bedste og mest intelligente IT-løsninger til vores kunder? Er du typen, som går lidt længere for at tiltrække og fastholde glade og tilfredse kunder? Så har vi stillingen til dig
Om jobbet
Som vores nye Service Delivery Manager er det din vigtigste mission at skabe gode og langvarige relationer og danne netværk med kolleger såvel som eksterne interessenter. Det er den primære forudsætning for at løse og servicere komplekse opgaver. Du vil blive ansvarlig for at levere ydelser til et bredt udsnit af vores kunder samt sørge for sikring og udvikling af eksisterende kundeforhold. Du vil i denne rolle dog primært bliver involveret i kunder indenfor den regulerede pharma-industri, hvor du kommer til at eje og videreudvikle konceptet omkring dette speciale. Forhåndskendskab til denne branche er ikke et krav, da du vil blive trænet heri som en del af et introforløb. Dog skal du brænde for at tage det fremadrettede ejerskab.
Du vil blive en del af et Nordisk team med kolleger i Danmark, Norge og Sverige, og du vil referere direkte til vores Director of Service Delivery Management.
Hvad kan vi tilbyde dig:
En spændende og afvekslende hverdag i en virksomhed på en konstant vækstrejse. Vi opererer både lokalt og globalt i et meget internationalt miljø. Mulighed for at arbejde med de nyeste teknologier. Gode udviklingsmuligheder – vi ved, at vores medarbejdere er vores stærkeste ressource, og har derfor fokus på personlige udviklingsønsker og uddannelse. Et dynamisk arbejdsmiljø i en uformel organisation præget af stort engagement og dygtige kollegaer. Stor fleksibilitet og mulighed for tilrettelæggelse af din egen arbejdsdag.Vi forestiller os, at du:
Er udadvendt, har gode kommunikationsevner og brænder for god og troværdig rådgivning om de mest effektive og optimale løsninger til vores kunder. Er funderet/ uddannet inden for IT-verdenen, gerne med et moderat kendskab til SAP og en generel viden om infrastruktur og IT-sikkerhed. Viden om ITIL er at foretrække men ikke et krav. Vejen hertil er ikke så vigtig, det er din personlighed og professionelle nysgerrighed der tæller. Taler og skriver flydende engelsk samt et eller flere af de nordiske sprog. Er serviceminded, imødekommende og forretningsorienteret og evner at have mange bolde i lufte. Er struktureret i dit arbejde og proaktiv på vegne af kunders interesser for at sikre et stærkt partnerskab og vedvarende leverancer af høj kvalitet. Har humor og godt humør. Du kommer til at indgå i et uformelt miljø, hvor arbejdsglæde er nøglen til succes.Du vil blive tilknyttet et af vores kontorer i Valby, Aarhus, Aalborg eller Horsens og nogen rejseaktivitet indenfor landets grænser må forventes som en naturlig del af hverdagen, da vores kunder er placeret i hele landet.
Kontakt
Har du spørgsmål?
Hvis du har spørgsmål vedrørende stillingen eller NTT DATA Business Solutions som arbejdsplads, så er du velkommen til at kontakte mig.
Mikkel Faurby
We transform. SAP® solutions into Value
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NTT DATA Business Solutions er en international og fremadstormende IT-virksomhed og en af verdens førende SAP-partnere. Vi leverer alt fra rådgivning til implementering af SAP løsninger – inklusiv drift og support. I den nordiske region beskæftiger vi cirka medarbejdere med base i Danmark, Norge, Sverige og Finland.
Og mens verden taler om digital transformation, er vi i fuld gang med at transformere os selv og vores kunder. Hos os er AI, AR, VR, IoT, robotics, droner, blockchainteknologi og 3D-print rå og reel virkelighed. De eksponentielle teknologier implementeres konstant bredere i løsningerne, og vi skal kunne dække det hele
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