Service Assistant to our Help Center
1 month ago
Do you want to help people share cars? That’s what we do best and we are thrilled about it.
By helping people share cars, we decrease the amount of cars in cities and take better care of our planet. We help more than 3 million members across six different countries to share cars, and we want to continue growing this community.
We are looking for service-minded and independent new colleagues to join our helpline team, who will be approving new renters and answering calls on our helpline inside and outside of normal business hours. It is important to us that we quickly approve new renters and effectively assist existing renters on the helpline if they need assistance when our main support line is closed.
What are the working hours:
The position is part-time (15-25 hours per week).
Hours are distributed over weekdays and weekends and work is carried out remotely outside regular business hours
The shifts take place between from 7 am to 11pm in the evening, but never during the full period. It is expected that you can work both weekdays and weekends
Monthly shifts planning is made a month in advance and it is possible to swap shifts internally
Initial training will take place from our offices in the center of Copenhagen. You should expect training sessions to take place during the first two months of employment in normal business hours.
Your responsibilities will be:
Verify and approve new renters before their first rental on GoMore and ensure they meet our insurance and safety requirements
Answer calls on our helpline from renters who have rented a car with our Keyless technology
The helpline covers Denmark, Sweden, Finland, Austria, Switzerland, and Estonia and calls will be answered in English or from time to time in your native language if it is one of the before mentioned
Hand over cases to GoMore’s Customer Care team if needed
You will report directly to the Team Leader for the Help Center
You will thrive in this role if:
You like to help other people
You are motivated by working remotely and have the flexibility to work both during weekends and weekdays
You can manage to stay calm and solution oriented in all situations on the helpline
You can work independently
You are fluent in or have advanced English skills
What’s in it for you:
We offer a flexible workplace and flexible shifts planning
Great atmosphere and a strong community among the GoMore people across countries
Flex places during office hours at our Headquarter in central Copenhagen
Amazing parties and Friday bars
Employee discount deals
How to apply
Send us a short application via The Hub as soon as possible and no later than 15.04.2024, explaining why you are the right person for the job. The application should be a maximum of one page + CV with photo.
If you have any questions, please feel free to contact our Team Lead, Emilie Westergaard.
We look forward to hearing from you
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