Customer Service Coordinator
4 weeks ago
GANNI IS LOOKING FOR A NORWEGIAN AND/OR SWEDISH SPEAKING CUSTOMER SERVICE COORDINATOR TO JOIN OUR GROWING TEAM
YOUR MISSION & RESPONSIBILITIES AHEAD OF YOU
As our Customer Service Coordinator, you will be part of our B2C Customer Service team, with focus on providing excellent experience and service for our e-commerce and in-store customers. The role involves being the main point of contact for our customers, key contact for our 3PLs and having a close collaboration with internal departments such as e-commerce, retail, tech and logistics.
Working hours are Monday to Friday 9-17 CEST and we are looking for someone who can work 2-3 days a week, but with the flexibility to cover additional hours during holiday seasons.
This role is an important addition to our growing business, where besides being responsible for daily operations, you will play an important part in driving this area forward as the business continues to grow. In addition to this, you will become a key player in creating trust in all customer interactions and securing great customer experience by serving our customers with dedication and commitment. To succeed in the job, you thrive in a fast-paced, collaborative and agile environment and you are positive and independent with a can-do attitude. You are customer-centric by nature and your communication skills are first-class.
Responsibilities ahead of you:
Main point of contact for e-commerce and in-store customers Close collaboration with internal stakeholders such as e-commerce, retail, tech team and finance Coordination of deliveries, returns and specific customer requests with our warehouse partners Responsible for ensuring a high service level towards all B2C customers to support the continued growth within our retail and e-commerce channels
MUST HAVE REQUIREMENTS
THE GANNI WAY
We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance), Authenticity (you march at your own beat), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).
The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system
GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Customer Service team
WHAT ELSE?
We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV.
BE BOLD AND JOIN OUR GANNI COMMUNITY
We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community. If you have more questions regarding the position please contact Sofie Nielsen, Customer Service Manager at sofie.nielsen@ganni.com
We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible. Please use the “Apply for position” button.
MORE GANNI GOODIES
You will be working out of our unique GANNI house located in the beautiful City Center of Copenhagen on top of the Bremerholm flagship store. Besides our amazing and colorful new office facilities, we are also proud of our inhouse GANNI kitchen that offers healthy and sustainable food cooked by our passionate in-house chef.
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