Customer Service Agent

1 month ago

København, Denmark Mercell Danmark AS Full time

Mercell is an industry leading software company, created in 1999, with the mission to re-imagine tendering and unlock business opportunities. Mercell makes big scale buying easy, strategic sourcing simple, and monitors the tender market for companies, so they can grow their market share. 

Suppliers get easy and fast access to the full scope of tenders in the market – meaning they can generate more business. Buyers get access to the best suppliers via lean and compliant processes – meaning they will never miss a minute.

We support a diverse customer base of +30.000 buyers and suppliers across geographies, industries and sizes. 

Our culture is based on the Mercellian Spirit of continuous growth, curiosity, trust and courage. 

Mercell vokser hurtigt, og vi har nu brug for en Customer Service Agent (Customer Support Specialist). Vi leder derfor efter en servicemindet og løsningsorienteret person til vores Customer Service-team for Procure-to-Pay(P2P)-området.

 

Arbejde hos Mercell 

Mercell er en brancheførende softwarevirksomhed, der blev oprettet i 1999 med det formål at nytænke udbud og åbne forretningsmuligheder. Mercell gør det nemt at købe i stor skala, gør strategisk sourcing enkelt og overvåger udbudsmarkedet for virksomheder, så de kan øge deres markedsandel. Vi leverer produkter til en forskelligartet kundebase på +30.000 indkøbere og leverandører på tværs af geografiske områder, brancher og størrelser. 

Vores kultur er baseret på Mercellian Spirit med kerneværdier som kontinuerlig vækst, nysgerrighed, tillid og mod. Du kommer til at arbejde i et dynamisk internationalt miljø med ambitiøse og dedikerede kolleger, der brænder for det de laver, støttes til at være sig selv og sammen skaber reel værdi for samfundet.


Din mission

Som Customer Service Agent (Customer Support Specialist) bliver du en vigtig del af vores support-funktion, der supporterer både offentlige og private kunder samt deres leverandører. Den ideelle kandidat vil indgå i vores team med gejst og gå-på-mod både eksternt og internt i organisationen samt bidrage til høj kundetilfredshed.

Du tager initiativ og er struktureret i din tilgang til opgaverne. Det er vigtigt, at du viser stærke færdigheder ift. problemløsning og er dygtig til at kommunikere både skriftligt og mundtligt på dansk og engelsk. Yderligere sprogfærdigheder er et plus, især norsk.

Følgende egenskaber vil være vigtige elementer i at trives i denne rolle:

Service-minded og positiv attitudeForståelse for opbygning af systemer og sammenhænge ift. problemløsningLøsningsorienteretPålidelig og struktureret


Hovedansvarsområder

Som en del af vores Customer Service P2P-team vil du bidrage med fremragende support og hjælp til brugen af vores cloud-baserede løsninger, der spænder bredt i hele Purchase-to Pay-området fra indkøbsløsningen til support af dokumentflows. Vi arbejder i spændingsfeltet mellem indkøbende organisationer og deres leverandører og leverer en række services til begge parter.

Du vil efter grundig oplæring i vores produkter blive vidensperson indenfor et område på vores løsninger samt bidrage med guides og inputs til videreudvikling af løsningen, f.eks. ift. automatisering og forbedring af funktionalitet.

Det vil være en fordel, hvis du besidder erfaring fra helpdesk, 2nd level support eller lignende stillinger.

Dine daglige opgaver vil bl.a bestå af håndtering og eskalering af sager i vores ticket-system, besvare vores support-telefoner og samarbejde med kollegerne i Customer Service P2P for at finde de bedste løsninger. Derudover vil der være arbejde med at supportere dokumentflows, f.eks ift. kataloger, ordrer og fakturaer.

 

Kvalifikationer

I rollen som Customer Service Agent (Customer Support Specialist) vil du hjælpe og guide vores kunder med alt fra simple spørgsmål til mere komplekse problemstillinger og teknisk support. Det er vigtigt, at du er en kommunikativ person og trives med at løse udfordringer af forskellig teknisk karakter.

For at lykkes i denne rolle ser vi gerne at du besidder følgende:

Erfaring med applikationssupport, gerne fra en SaaS-virksomhedFlydende i dansk og engelsk, både skriftligt og mundtligtStort plus for norske sprogkundskaberKendskab til IT, og har nemt ved at lære nye programmer og hjælpe andreExcel-kendskab er et stort plusFremragende kommunikationsfærdigheder  


Start: Efter aftale
Omfang: Fuldtid, fastansat
Arbejdstid: Fleksibelt indenfor 07:00 - 17:00 
Beliggenhed: København med mulighed for hjemmearbejde efter aftale

Har dette vakt din interesse?

Så opfordrer vi dig til at søge hurtigst muligt, og vi ser frem til at modtage din ansøgning

Send gerne ansøgning samt CV på dansk. 

Vi vil løbende invitere kvalificerede kandidater til jobsamtaler og vil lukke stillingsopslaget, så snart vi har fundet den rette kandidat til stillingen.

Ansøgningsfrist: 30 april 2024. Tøv ikke med at sende din ansøgning allerede i dag, da vi holder samtaler med potentielle kandidater løbende.

Hvad vi tilbyder

Mercell befinder sig i en meget spændende periode, og du vil spille en vigtig rolle under vores ambitiøse rejse.

Mercell giver løbende gode muligheder for vækst inden for organisationen. Du vil få gode muligheder for at forme din rolle og bestemme dine prioriteter. Vihar fukus på, hvad du leverer, ikke hvordan du arbejder eller hvor mange timer du bruger på hver enkelt opgave.

Growth | Curiosity | Courage | Trust

Mercells kerneværdier - Vækst, Nysgerrighed, Mod og Tillid - tjener som fundament for de beslutningervi træffer, hvordan vi driver vores forretning, og hvordan vi interagerer med vores kolleger, kunder og andre. Men de tjener også som

 

Mercells kerneværdier - vækst, nysgerrighed, mod og tillid - danner grundlag for de beslutninger, vi træffer, hvordan vi driver vores forretning, og hvordan vi inteagerer med vores kolleger, kunder og andre. Mercell kerneværdier danner også grundlag for de muligheder, som Mercell giver sine medarbejdere for at udvikle sig og trives inden for deres arbejdsområde.

Vores frynsegoder og fordele:

Fleksibelt og hybridarbejde, der tilskynder til en balance mellem arbejdsliv og privatliv

Bliv en del af et samarbejdsorienteret team med høje ambitioner

Inkluderende kultur, hvor du er velkommen til at være dig selv

Gode barsels, graviditets- og forældreorlovs-muligheder

Sundhedsforsikring og pensionsordning

Individuelle udviklingsmuligheder

Konkurrencedygtig lønpakke

Frokost og frugtordning

Computer og iPhone/Android-telefon

Ubegrænset kaffe, te og sodavand

Firmaarrangementer som fredagsbarer, sommer- og julefrokoster og meget mere

Har du spørgsmål til denne stilling?

Vi håber, at du har fået svar på alle dine spørgsmål, og at du føler dig tryg ved at søge stillingen, men hvis du har flere spørgsmål eller er i tvivl om stillingen, bedes du kontakte den ansættende chef direkte.

Head of Customer Service P2P, Thomas Palle Jacobsen

E-mail: thomas.jacobsen@mercell.com

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