Customer Support Specialist

2 weeks ago

København K, Denmark GAN Integrity Solutions Full time

Customer Support Specialist

GAN's Customer Support Team provides support to our platform users, which includes managing, resolving, and preventing problems by providing consistent, high-level technical expertise and customer service.

As our new Customer Support Specialist, you will assist our users, troubleshoot issues, and find creative solutions to complex problems. You will be trained on GAN's advanced cloud platform, you will learn about SaaS platforms, work on cutting-edge integrated compliance management solutions, and collaborate closely with our Product, Engineering, and Customer Success Teams.

Responsibilities include

  • Provide high-level product support and customer service via ticketing and video calls
  • Analyze technical issues to establish root causes, work to resolve support cases with customers, and escalate to engineers as needed
  • Manage resolution of issues that arise within complex workflow management systems down to basic login issues
  • Collaborate across teams to ensure issues are resolved as timely and effectively as possible
  • Identify gaps in resources and documentation to support future issue deflection
  • Support customer demos and RFPs
  • Build rapport with clients, end users, and co-workers

Requirements

  • 2+ years experience providing hands-on customer-facing product and/or technical support (web-based platforms preferred)
  • Understanding of root cause analysis, web-based services, and browser developer tools preferred
  • Basic experience with APIs (POST, PATCH), Flat Files, and SFTP servers preferred
  • An understanding of conditional statements & Boolean logic is a plus
  • Experience with business intelligence tools and Excel a plus
  • Thorough technical understanding and comfortable handling various operating systems (Windows, OS X, and Android)
  • Experience with ticketing and bug-tracking systems (we use Zendesk and Jira)
  • Strong customer service, prioritization, multitasking, and communication skills
  • Excellent analytical, organizational, interpersonal, and teamwork skills
  • Passionate about staying at the forefront of an ever-evolving technology landscape
  • A Bachelor's Degree
  • You
    • Act with integrity, and when you see wrongdoing, you speak up.
    • Are always learning, improving, and approaching every day with energy and enthusiasm.
    • Like to take ownership of your work and when you provide input and feedback; it's constructive, positive, and aimed at productively resolving challenges.

What we offer

  • Competitive salary.
  • Excellent growth opportunities.
  • Flexible working hours, fully remote role.
  • Contribute to a truly important cause - building an ethical and compliant business space around the globe.
  • A real impact on the company's growth and evolution.

About us

Founded by a Danish human rights activist in 2004; today GAN is a global company with a highly diverse team spanning a wide range of both professional and cultural backgrounds - from compliance lawyers and researchers to technology experts, designers, and developers-across our offices in NYC, Copenhagen, and London.

GAN's unique setup within the compliance software industry and its extraordinary team helped GAN revolutionize the compliance space and raise venture capital from leading firms such as Apax Funds and Aquiline Capital Partners.

GAN's completely integrated and intuitive platform is trusted by many of the world's leading brands such as Live Nation, Rolls-Royce, and Barrick to help them better manage their compliance activities all in one place. Read more at

GAN Integrity is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We believe that every employee has the right to work in a positive, collaborative atmosphere that promotes equal opportunities and prohibits discriminatory practices.

By submitting your application, you agree that GAN Integrity may collect your personal data for recruiting and related purposes. GAN Integrity's Candidate Privacy Notice explains what personal information GAN Integrity may process, where GAN Integrity may process your personal information, its purposes for processing your personal information, and the rights you can exercise over GAN Integrity's use of your personal information.

We are conducting interviews on an ongoing basis, therefore we encourage you to send your application as soon as possible.

  • Customer Support Specialist

    2 weeks ago

    København K, Denmark GAN Integrity Solutions Full time

    Customer Support SpecialistGAN’s Customer Support Team provides support to our platform users, which includes managing, resolving, and preventing problems by providing consistent, high-level technical expertise and customer service.As our new Customer Support Specialist, you will assist our users, troubleshoot issues, and find creative solutions to complex...

  • Customer Service Agent

    4 weeks ago

    København, Denmark Mercell Danmark AS Full time

    Mercell is an industry leading software company, created in 1999, with the mission to re-imagine tendering and unlock business opportunities. Mercell makes big scale buying easy, strategic sourcing simple, and monitors the tender market for companies, so they can grow their market share. Suppliers get easy and fast access to the full scope of tenders in the...

  • Customer Service Agent

    4 weeks ago

    København, Denmark Mercell Danmark AS Full time

    Mercell is an industry leading software company, created in 1999, with the mission to re-imagine tendering and unlock business opportunities. Mercell makes big scale buying easy, strategic sourcing simple, and monitors the tender market for companies, so they can grow their market share. Suppliers get easy and fast access to the full scope of tenders in the...

  • Technical Customer Support Specialist

    4 weeks ago

    København Ø, Denmark Reshape Aps Full time

    Reshape Biotech Copenhagen Full-time Salary Competitive At Reshape we don’t just challenge the status quo of biotech today. Our goal is to redefine biotechnology research for the future. We believe that biology holds the key to a sustainable future. We want to provide the most innovative companies with the tools to decode nature in order to address some of...

  • Customer Support Specialist

    4 days ago

    København Ø, Copenhagen, Denmark Tamigo Full time

    Help us create an effortless customer experienceCustomer Support is the face of tamigo. Our customers turn to us when they are optimising budget planning, forecasting their staffing needs, analysing their labour costs, and much more.Your job will be to:Listen. Investigate. Resolve. What you bring:Customer centricity: You ask the right questions and deliver...

  • Customer Support Specialist

    1 day ago

    København, Denmark TAMIGO ApS Full time

    Help us create an effortless customer experience! Customer Support is the face of tamigo. Our customers turn to us when they are optimising budget planning, forecasting their staffing needs, analysing their labour costs, and much more.Your job will be to:Listen. Investigate. Resolve.What you bring: Customer centricity: You ask the right questions and...

  • Customer Succes Specialist

    2 weeks ago

    København, Denmark GrabJobs Remote Work Freelance Full time

    Om jobbet Er du serviceminded websupporter der har erfaring med Frontend? Vi er lige nu på udkig efter en Customer Support Specialist, til vores Customer Succes Team.  Teamet er sat i verden til at være et kvalitetsbevidst kontaktpunkt for vores kunder, der sikrer kunderne den bedste support, samt en god overdragelse til vores back- & frontend udviklere....

  • Customer Relations Specialist

    1 week ago

    København NV, Denmark Eupry ApS Full time

    DescriptionWould you like to shape the future of tech-driven customer support? Here is your chance.Eupry is looking for a dynamic Customer Relations Manager to enhance customer satisfaction through expert onboarding and ongoing technical support. This is an opportunity to be a key player in managing customer relations within an exciting start-up - so make...

  • Customer Relations Specialist

    1 week ago

    København NV, Denmark Eupry ApS Full time

    DescriptionWould you like to shape the future of tech-driven customer support? Here is your chance.Eupry is looking for a dynamic Customer Relations Manager to enhance customer satisfaction through expert onboarding and ongoing technical support. This is an opportunity to be a key player in managing customer relations within an exciting start-up - so make...

  • Customer Support Specialist

    4 days ago

    København Ø, Denmark Tamigo Full time

    Help us create an effortless customer experience!Customer Support is the face of tamigo. Our customers turn to us when they are optimising budget planning, forecasting their staffing needs, analysing their labour costs, and much more.Your job will be to:Listen. Investigate. Resolve. What you bring:Customer centricity: You ask the right questions and...

  • Customer Support Agent

    4 weeks ago

    København, Denmark Mofibo Books ApS Full time

    Mofibo er en del af Storytel, hvor vi mener, at historier tilføjer livet en ekstra dimension. Storytel er en af verdens førende lydbogs- og e-bogs-streamingtjenester, og vi tilbyder ubegrænset lytning og læsning til forbrugere på mere end 25+ markeder. Vi leder nu efter en Customer Support Agent med passion for ekstraordinær kundeservice og lyd- og...

  • Japanese speaking Customer Supporter for Veo

    4 weeks ago

    København V, Denmark Moment AS Full time

    Do you speak Japanese? And do you want to be a part of a hyper-growth journey and work in an inspiring environment in Copenhagen? Then take a closer look!Placering: CopenhagenJobtype: Temp jobTid: Full time 14-04-2024About the jobDo you speak Japanese?We are looking for employees for Veo’s Customer Service team. Veo is the world’s leading AI-powered...

  • Japanese speaking Customer Supporter for Veo

    4 weeks ago

    København V, Denmark Moment AS Full time

    Do you speak Japanese? And do you want to be a part of a hyper-growth journey and work in an inspiring environment in Copenhagen? Then take a closer look!Placering: CopenhagenJobtype: Temp jobTid: Full time 14-04-2024About the jobDo you speak Japanese?We are looking for employees for Veo’s Customer Service team. Veo is the world’s leading AI-powered...

  • Junior Operations

    7 hours ago

    København, Denmark Mover Full time

    Junior Operations & Support Specialist (Studiejob)Vil du kombinere dine studier med et springbræt til en fremtidig karriere? Hvis ja, så er det din chance nu. Bliv en del af Movers hurtigt voksende team, hvor du vil føre an i et sjovt og dynamisk miljø, der driver reel forandring i en branche, der er afgørende for den globale økonomi og miljøet ...

  • Senior Electronics Product Designer

    2 days ago

    København K, Denmark Hays Specialist Recruitment Full time

    Fastansættelse hos vores kundeBjerringbroStartdato: så hurtigt som muligtReferencenummer: 746569/1 Om virksomheden We're looking for a skilled Product Development Engineer, who is experienced in working with all the phases of development projects, from early ideation to verification of the final product. Are you passionate about electronics design and...

  • Product Marketing Specialist

    1 day ago

    København, Denmark Ntt Data Business Solutions AS Full time

    Job Description Product Marketing Specialist for the Nordic marketing team (Danish/Swedish/Norwegian/Finnish native) We are looking for a Product Marketing Specialist to join forces in empowering our own software assets. As a Product Marketing Specialist, you will work at the intersection of marketing, product development, and sales. Together, you will...

  • Senior Sales

    4 weeks ago

    København, Denmark Arla Foods amba Full time

    Senior Sales & Operations Planning Specialist (Japan & Korea) - Copenhagen Location: København V, DK Would you like the opportunity to work with a passionate team in an international organization? We are looking for a Sales & Operation Planning Specialist who will be based in Copenhagen but will support our markets and business in Japan & Korea. This...

  • Commercial L&D Specialist

    4 weeks ago

    København, Denmark Lenus eHealth ApS Full time

    Lenus is looking for a Commercial L&D SpecialistThe performance of commercial stakeholders in Lenus contributes directly to our ability to empower top online coaches to make the world a happier and healthier place. As a Commercial L&D Specialist, you will be contributing directly to this vision. Joining Lenus means stepping into a vibrant and fast-paced...

  • Commercial L&D Specialist

    4 weeks ago

    København, Denmark Lenus eHealth ApS Full time

    Lenus is looking for a Commercial L&D SpecialistThe performance of commercial stakeholders in Lenus contributes directly to our ability to empower top online coaches to make the world a happier and healthier place. As a Commercial L&D Specialist, you will be contributing directly to this vision. Joining Lenus means stepping into a vibrant and fast-paced...

  • Senior Digital Sales Enablement Specialist

    4 weeks ago

    København, Denmark Circle K Danmark AS Full time

    JOB DESCRIPTION Job Description B2B Business in Circle K: The B2B Business represent a significant part of Circle K’s business and play a critical role in delivering on our company’s ambitions. Our vision is to become one of the World’s Leading Partners within B2B Mobility and we aim to deliver the Lowest Total Cost of Mobility with world class...