Problem- & Incident Manager til Signalsystemer Drift

4 weeks ago

København, Denmark Banedanmark Trafiktårnet (Øst) Full time
Banedanmark gennemgår i disse år en gennemgribende omstilling, hvor centrale dele af jernbanen bliver digital. Dette gælder i høj grad for Banedanmarks nye signalsystemer til jernbanen som lige nu er midt i udrulningen af et af Danmarks største IT-programmer. Projektet er det største af sin art i verden, og er et af de mest komplekse IT-projekter i Danmarkshistorien. Signalsystemer Drifts kerneopgave er at sørge for at systemer performer optimalt gennem leverandørstyring og i samarbejde med interne og eksterne samarbejdspartnere.

Den nye Problem- & Incident Manager skal sørge for at håndtere incidents effektiv i samarbejde med vores leverandør, hvor systemforståelse, trendanalyse og root cause analyse er helt centralt. Du skal fungere som bindeled mellem internationale systemleverandører, projekter og vores kunder.

Håndtering af fejl og incidents i samarbejde med leverandører

Vores sektion Signalsystemer Drift består af fire teams, hvor den nye Problem- & Incident Manager vil indgå i Fjernbane Øst Teamet.

Dine primære arbejdsopgaver vil blive at sikre:

opfølgning på incidents og problems, status og fremdrift i løsningen, herunder identificering og eskalering af trends at leverandøren leverer som aftalt i forhold til tidsfrister og at status på problems holdes ved lige under deres livscyklus at der bliver foretaget vurdering og implementering af eventuelle ”workarounds” i forbindelse med incidents og problems kontinuerlig og relevant driftsinformation at problems registreres, prioriteres og kædes sammen med en fremtidig systemrelease kommunikation og koordinering af rollouts/releases i samarbejde med projekterne, leverandørerne, de systemansvarlige og resten af organisationen. Gode kommunikationsevner, analytisk sans og forståelse for drift

Vi lægger vægt på, at du er serviceminded og positiv af natur og du kommer fra en lignende stilling i ITIL-regi eller en stilling, hvor du har tilegnet dig relevant jernbane- og systemkendskab. Måske har du i forvejen kendskab til jernbanen og til ERTMS (European Railway Traffic Management System).

Stillingen stiller herudover krav til dine kommunikationsevner på både engelsk og dansk, dit tekniske overblik og generelle forståelse for drift. Du er selvkørende, procesfokuseret, struktureret og besidder en analytisk sans.

Løn

Som akademiker ansættes du efter gældende overenskomst mellem Skatteministeriet og AC.

For HK er ansættelsen omfattet af Fællesoverenskomsten mellem Skatteministeriet og Offentligt Ansattes Organisationer – Det statslige område og Organisationsaftalen mellem Skatteministeriet og HK/STAT, Danmark samt protokollat for kontorfunktionærer ansat ved Banedanmark.

Som udgangspunkt er stillingen placeret i løngruppe 3, sats 3, Hovedstad.

For både AC og HK gælder det, at den endelige løn fastsættes på baggrund af dine erfaringer og kvalifikationer. Udover basislønnen kommer pension og eventuelle lokale tillæg.

Ansøgning og kontakt

Vil du vide mere, så kontakt teamleder Christian Walsted Sweeney på telefon 5179 1109. Send din ansøgning og CV hurtigst muligt, da vi løbende indkalder til samtaler.

For at søge stillingen klikker du på linket ”Søg stillingen” nedenfor og følger instruktionerne.

Går du videre fra de indledende samtaler, vil der blive indhentet referencer fra tidligere arbejdsgiver. Du vil blive informeret inden, at der bliver indhentet en reference.

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