Systemadministrator / 2nd level supporter

3 weeks ago


Copenhagen, Copenhagen, Denmark Moment AS Full time

Moment søger en Systemadministrator / 2nd level supporter til offentlig styrelse

Opgaver:

2-level support og konfigurationssupport
Håndtere releaseprocessen som bindeled mellem udviklerteamet og teknisk support
Service til brugeradgang med MitID
Certifikathåndtering
Struktureret test af systemimplementering
Dokumentere både tekniske procedurer og brugervendte vejledninger

Rolle:

Det er vigtigt for konsulenten at yde god service og at give kunden den bedste kundeoplevelse. Du skal trives i en rolle med en stor kontaktflade og mange løbende dialoger. Din gode tekniske forståelse gør, at du ubesværet kan kommunikere med både udviklere, kunder, leverandører og andre supportere.

Derudover arbejder du selvstændigt, er god til at følge op og i stand til at løbe med sager, som servicedesken ikke kan løse selv.

Du har erfaring fra en tilsvarende rolle som supporter, hvor du bl.a. har arbejdet med

Must have:

Erfaring fra en tilsvarende rolle som supporter
Certifikathåndtering

MitID håndtering
Linux

Nice to have:
Docker
CI/CD
GDPR
ITIL4
Testcertificeret med ISTQB eller T-map

Opstart: Asap.
Lokation: Østerbro
Sprog: Dansk

Work: Fuldtid (onsdag hjemmearbejdsdag). 4 dage onsite


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