Support Engineer

2 months ago

Copenhagen, Copenhagen, Denmark Lenus Full time

Lenus is looking for a Support Engineer for our Copenhagen Office.

Specifically, we are looking for YOU, who will care for the Lenus Platform and bring first-class support to coaches and clients globally. You'll play an important role in many aspects of improving the product and bringing it to life by staying up-to-date on the most recent product releases. Furthermore, you will provide product guidance, technical support, and education to coaches on how to use the Lenus platform as well as give feedback on any product updates before release.

Responsibilities

Responding to and resolving inbound inquiries from coaches, clients, and Lenus staff, providing professional and energizing service.
Identifying, reproducing and reporting issues within the CRM system and other bugs to the product teams.
Having a significant influence on the development of the product while closely working together with software engineering teams.
Participating in frequent stand-ups and long-term goal-setting sessions with the team.
Taking the lead in providing insights and feedback to our product teams as well as improving our Support team's efficiency.

Qualifications
At least 2-4 years of experience in a technical support role, preferably within a SaaS environment.
Customer-oriented mindset: Loving to work with people and truly committed to help others.
Curious by nature: Having a drive to not only solve problems but also finding the root cause to prevent them from happening again.
Experience in SQL or other programming languages is considered a plus.
Strong written and verbal English communication skills, fluency in Spanish is a plus.
Proven ability to work independently and manage multiple tasks effectively.
Experience with CRM systems and familiarity with product development cycles is a plus.

Insider Benefits

A fast-growing, engaging, young-spirited, and informal work environment with around 400 dedicated colleagues representing over 50 nationalities.

A competitive salary
Guaranteed professional and personal development
Experiential social events & a great company culture
Delicious office snacks and drinks, and a nourishing lunch daily
A MacBook to support you in your daily work
A voluntary pension plan
Mandatory insurance through AP Pension
We enjoy spending time together in the office yet understand that sometimes we all need the space to focus, that's why we offer hybrid working solutions - ask us about it

The Team

You will be joining a dynamic and close-knit team of 13 people from many different nationalities, who each bring their own unique perspective, skills, and passions to the table.

Our team is driven by curiosity and open dialogue. Every day, we strive to build meaningful and personal relationships with our coaches and colleagues. We each individually take ownership of the tasks in front, while applying analytical skills and delivering high-quality service to our clients. That being said, we find it equally important to build trust within the team and support each other along the way by sharing accumulated knowledge. If not by our desks, you will often find us in intense foosball and table tennis matches over a good laugh.

Outside of work, we are fond of taking opportunities to spend quality time together arranging board game nights (especially Settlers of Catan, but open for new adventures), hikes, running clubs, dinners, etc.

If you recognize yourself in a setting like this, we'd love to hear from you. Please submit your resume with a few sentences describing why you're the one we are looking for.

The Lenus journey from scale-up to unicorn

Lenus is the world's leading health-tech platform in pursuit of global health and happiness

Lenus provides the world's leading & next-generation coaches, including fitness experts, nutritionists, athletes, mindset & habit coaches, with the platform and tools to provide a greater number of people with access to the expertise they need to live happier and healthier lives.

Using the Lenus all-in-one platform, coaches can efficiently manage their clients, even as their business scales significantly. They can create tailored and effective meal and workout plans, as well as personalized habit and mindset coaching programs, based on the individual needs of their clients.

We are strategically leading the way in health-tech innovation to fuel happier and healthier lives around the world.

Today, Lenus is headquartered in Copenhagen, with offices in New York, London, Stockholm, Berlin, Hamburg, and SoCal.

We care about your privacy, personal data and information at Lenus.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

For specific details on how your personal data and information is processed by Lenus during any recruitment process, please see our privacy policy.

Specific to EU applicants:
Lenus will treat all personal information collected during the recruitment process with the utmost confidentiality and in line with current data protection legislation. We rely on the lawful basis of Art b) of the GDPR to process the information provided by you in the recruitment process.

Specific to California applicants:
Lenus will treat all personal information collected during the recruitment process with the utmost confidentiality and in line with current data protection legislation.

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