Customer Service Agent

1 month ago

København, Denmark Goodiebox ApS Full time

There is clearly more to a job - It’s about culture, it’s about social connections. It’s about helping each other become productive team members. That is why the Goodiebox employee-journey is “a journey of growth”. We take pride in each individual contributing in their own distinct way - it is not just about where you are, but also where you want to go in your career - we want to go there with you

We started Goodiebox to share happiness, not just for our members all around the world - but also for our employees. Happiness, trust and ambition is in everything we do and our teamwork is based on openness and honesty - we're all about creating new relationships

Join us for a rocket-ride of spreading happy moments across the world

Our mission at Goodiebox is to make the world just a little happier (big words we know), but we believe we can do it, starting with our fantastic members - which is where YOU come in We are looking for a German speaking Customer Service Agent (we call ourselves Happiness Heroes) to join our team in Copenhagen to bring exactly that happiness to the wonderful people throughout DACH countries.

Responsibilities:

Full time position.Responsible for communication with our members through social media, phone, email, and chat.Answer member questions regarding member accounts, order details, cancellations, products and general Goodiebox inquiries.Assist in the development of new and creative initiatives to better build member relationships.Analytical mindset to flag recurring issues and identify proactive and reactive solutions.Be proactive in member communication to provide the best service needed.Ensure system requests are done swiftly and with accuracy.Daily contact with our warehouse about mistakes and make sure these will be fixed.Daily contact with our technical team about technical issues/improvements.Assist in reporting in collaboration with the Member Experience Specialist.Collaborate with other departments to improve overall member experience and to solve day to day issues.

Requirements

You live in Copenhagen or close by.Native German speaker.Perhaps you have completed a Bachelor degree.You maintain a positive, empathetic and professional attitude toward our members.Proactive, detail- and result oriented.Extraordinary understanding for creating “wow” for our members.A deeply rooted desire to provide the world's best customer service.Good experience with customer service, but ready to be challenged on everything you have learned before.Lots of energy, drive - even in busy periods.Good adaptability and ready to acquire new knowledge.

Benefits

Monthly GoodieboxFree Gym MembershipPossibility of working remotely abroad from time to timePossibility to work remote 1 day per weekDog/Pet-friendly office, for that extra boost of happiness

Deadline

Please submit your application by June 17th.



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