Technical Account Manager

Do you want to be at the forefront of protecting our society against cyber threats? We are looking for a Technical Account Manager to team up with the most dedicated team of cyber specialists.

About Truesec – A Leading Cybersecurity Company

Since 2005, Truesec has been a native cybersecurity company, driven by one single purpose: Creating safety and sustainability in a digital world by preventing cyber breach and minimizing impact.

Over the years, we've earned the trust of organizations worldwide and gained a strong reputation internationally. Our team consists of dedicated specialists covering the entire spectrum of cybersecurity – with capabilities in Predict, Prevent, Protect, Respond, and Recover.

Today, we employ around 300+ employees – and as cybercrime grows, we need to grow. To support that goal, we are now looking for a Technical Account Manager who wants to make a difference.

Managed Services
Truesec helps customers globally with Attack Prediction Services, Vulnerability Management Services and Managed Detection & Response services for IT and OT environments. Our services are all delivered by skilled security analysis teams that conduct 24/7 attack monitoring, threat hunting, threat intelligence analysis, and threat remediation. Our team of experts works tirelessly to identify and prevent cyber breaches, and to help increase our customers' proactive cybersecurity defenses. Our goal is to be an extension of our customers' IT organizations, customizing a combination of capabilities and tooling, tailored to prevent cyber attacks in the most efficient way.

The Role

You will be the customer's technical main contact. On a monthly basis you will analyze and present summarized reports of our customers' security postures, from our service perspective, and be keen to catch any challenges connected to the service.

Your role will include:

1. Participation in operational and strategic meetings as part of the customer team
2. Development and presentation of operational reports to our customers
3. Responsibility for a group of clients being their primary point of contact for any technical issues regarding the service
4. General advice and interpretation of customer needs and Truesec's services
5. Helping the customer on their cybersecurity journey utilizing the full range of services Truesec can offer

Your Potential Background

We think that you have an excellent technical understanding combined with strong communication skills in order to present and understand both customers and internal stakeholders.

Required Skills:

• Operational experience in working with technical MSSP deliveries towards customers.
• Minimum 2 years working in a customer facing role
• Ability to respond rapidly, multi-task, and communicate effectively both verbally and in writing with customers, team members, and engagement managers
• Outstanding written and verbal communication skills

Bonus Skills:

• Understanding of common threat actor techniques, malware behavior and persistence mechanisms
• Understanding of Active Directory services
• Understanding of general network structure and network components
• General server and client platform understanding
• Knowledge about cloud security controls and administration, geared specifically towards Azure, hands on experience in EDR, NDR and/or SIEM

Due to the sensitivity in our assignments, we require Danish citizenship, citizenship in an EU country, or a Danish work permit.

Join Our Mission Toward a Safe Digital Future
If you truly want to make a difference and make our world a little bit safer, this is the place for you. At Truesec, you'll get to be at the forefront of fighting cybercrime instead of reading about it in the news. This is your chance to be part of an exciting journey in a leading cybersecurity company – and learn from some of the best in their field.

So, are you ready to team up with the most dedicated team of experts and be part of a meaningful mission? Then we are excited to get to know you