Customer Care Consultant, barselsvikariat, fuldtid
6 days ago
Join to apply for the Customer Care Consultant, barselsvikariat, fuldtid (dansktalende) role at BOLIA
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Drevet af at skabe særlige kundeoplevelser, inspirerende omgivelser samt at yde verdens bedste service, leder vi nu efter en Customer Care Consultant (dansktalende) til et barselsvikariat på vores hovedkontor i Aarhus.
Om jobbet
Som Customer Care Consultant til vores danske marked bliver du ambassadør for BOLIA. Du kommer til at arbejde på vores inspirerende hovedkontor i Værkmestergade og bliver en del af den opløftende BOLIA-kultur – baseret på træning og udvikling, engagerede kollegaer og dét at skabe unikke kundeoplevelser.
I stillingen lægges der vægt på salg og service, og vi arbejder hårdt for at yde en superbrand service til alle vores kunder. Kommer du med baggrund fra servicefaget, er det en stor fordel. Det er desuden vigtigt, at du forstår balancen mellem grundighed og effektivitet. Vi arbejder i et fast pace miljø, hvor den perfekte løsning bliver målt på både hastighed og indhold. Du vil få en stor kontaktflade såvel indenfor som udenfor organisationen. Det er afgørende, at du har gode samarbejdsevner og evner at holde hovedet koldt og humøret højt, når der er travlt.
Dine Opgaver Er Mangeartede Og Vil Blandt Andet Indeholde
- Vejledning til kunder og butikker per telefon, mail og sociale medier
- Behandling af reklamationer og sikring af tilfredstillende og hurtig løsning for kunden
- Opfølgning på betalinger, leveringer og andre kunderelaterede administrative opgaver
- Arbejde tæt sammen med de øvrige afdelinger samt vores butikker
- Sikre optimale work flows og løsninger for kunden og BOLIA, selvstændigt og i samarbejde med dine kolleger
Vores Customer Care har i øjeblikket åbent fra kl. 08:00 til 19:00 alle ugens dage, men din primære arbejdstid som consultant vil være fra kl. 08:00 til 16:00. Der vil også være én ugentlig aftenvagt samt én månedlig weekendvagt (lørdag) fra kl. 09:00 til 16:00.
Dine kompetencer
- Du taler og skriver flydende dansk - dette er et krav.
- Du behersker også engelsk i skrift og tale, og det vil være et plus hvis du også taler norsk, tysk, fransk, hollandsk eller spansk
- Erfaring med telefonisk og skriftlig kundeservice vil være en fordel
- Du er meget serviceminded og evner at sætte kunden i centrum
- Du sætter en ære i at løse opgaverne hurtigt og effektivt
- Du motiveres af at blive målt på din performance, og ser det som en vej til udvikling
- At leve op til dine personlige mål er en selvfølgelighed
- Du er en god teamspiller og hjælper til så alle når i mål
- Erfaring med D365 vil være en fordel
- Du behersker office-pakken og har interesse og flair for it.
BOLIA som arbejdsplads
I BOLIA arbejder vi efter filosofien 'Always in Beta'. Vi er altid i udvikling, og vi elsker at udfordre os selv. Det trivielle arbejdsrum med stramme hierarkier og strukturer er fortid, og tiden er kommet til det, vi kalder 'New ways of working', hvor individualiteten og fællesskabet er i fokus.
Hos BOLIA får du derfor en hverdag med plads til være lige præcis den, du er. Vi arbejder med flydende arbejdspladser, fleksible arbejdsrammer og samarbejde på tværs af afdelingerne. Vi hylder det sociale – også uden for kontoret, om det være sig et spil badminton, en festlig ginsmagning eller en hyggelig biograftur. Vi har friskbrygget La Cabra kaffe på kontoret og en velsmagende frokostordning hver eneste dag.
Vil du med på rejsen?
Vi håber du har fået besvaret dine spørgsmål, men hvis du alligevel sidder tilbage med nogle, er du meget velkommen til at kontakte Customer Care Teamlead, Pernille, på mail pmj@bolia.com. Ansøgning samt CV bedes sendes via linket.
Vi afholder samtaler løbende og anbefaler derfor, at du sender din ansøgning allerede i dag. Stillingen fjernes, så snart vi har modtaget nok ansøgninger, eller når den rette kandidat er fundet. Vi behandler naturligvis din ansøgning helt fortroligt.
Vi glæder os til at høre fra dig og til at skabe noget helt ekstraordinært sammen.
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