Multilingual Guest Care Representative

2 weeks ago


Århus, Århus Kommune, Denmark Landfolk Full time

Landfolk - A Movement That Takes People Out of Cities into Nature

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We are a Denmark-based startup driven by a passion for connecting people with nature.

We carefully curate holiday homes in various markets, prioritizing quality, aesthetics, and unique locations.

As a fast-growing startup, we prioritize meaningful work, healthy balance, and a positive work environment.

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Your Role in Our Guest & Host Care Team

You will be part of our Guest & Host Care team, providing support-related responsibilities for bookings made through our platform.

Primary tasks include assisting customers via chat, email, and phone in both Danish and English.

Fluency in either Italian or French is mandatory, as we aim to ensure the same high level of support in these markets.

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Key Responsibilities

We seek someone who:

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  • ">
  • Delivers exceptional customer service, ensuring hosts and guests feel valued">
  • Communicates genuinely and effectively, listening actively and acknowledging others">
  • Resolves inquiries positively, systematically, and proactively">
  • Persistent, systematic, and thrives in a dynamic environment">
  • Works independently, finding creative solutions to challenges">
  • Engaged and contributes to a positive work atmosphere">
  • Gathers and communicates user insights, enhancing our platform's user experience">
  • Speaks and writes fluently in either Italian or French">
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Benefits and Work Environment

Joining Landfolk means becoming part of a collaborative team culture where your contributions are valued.

We offer flexible working hours, working 15–20 hours per week, spread across all seven days, with potential for additional hours during holiday periods.

Our office features a delicious lunch scheme, social events, great coffee, snacks, and holiday home trips.



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