Customer Success Manager

5 days ago


Århus, Århus Kommune, Denmark Plecto Full time

Customer Success Manager (CSM)

Are you our next Customer Success Manager?

Do you have a natural flair for Customer Care and a good understanding to develop companies in different industries, by focusing on their unique KPI's? Then join us in building a world-class product that helps our customers succeed

At Plecto, we are on a mission to create the world's no 1. Performance platform. We want to grow and become better at what we do, and this is what motivates us every day to build a platform that helps other companies and people do the same.

What you will do:

  • Onboarding new customers, primarily online.
  • Training new and existing customers in the use of Plecto's features.
  • Identifying customer goals and consulting customers to create a winning setup.
  • Spotting potential customer challenges and creating and implementing plans for resolutions.
  • Upgrading and expanding existing customers.
  • Ensuring high customer retention & low churn.
  • First line support by handling and solving incoming customer support requests through email, phone, and chat.
  • Troubleshooting Plecto's features and related integrations during meetings and other communication platforms.
  • Coordinating with internal teams to assist in issues resolution and account development.
  • Updating customer-related information in our CRM system.
  • Working flexibly with team members and customers in multiple time zones also outside standard working hours.

We will teach you everything you need to know about Plecto during your training period, so we hope you are ready for a challenge that can change your career

Who you are:

Besides having a positive attitude and open mind, you have a customer-centric attitude with a strong sense of empathy. You are proactive, take pride in the work you produce, and get motivated by working in an environment where it's normal to experiment and try out new things.

Also, it would be great if you have experience with some of the following:

  • Experience from a similar role in customer service.
  • Highly experienced in Sales/ Commercial role previously.
  • Flair for IT and drive to learn new systems.
  • Experience with Excel and different CRM systems.
  • Highly responsible and structured approach to tasks and customer communication.
  • Understanding the importance of managing your workday/time, and priorities accordingly.
  • Excellent communication skills and ability to communicate complex information in a simple and engaging manner.

Fluency in English is required. Fluency in Danish or any additional languages is a plus.

What you get:

  • Great flexibility.
  • Opportunity for career development and progression.
  • A young and diverse international team of 45 ish strong professionals representing 12 different nationalities.
  • Plecto is all about equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for everyone.
  • Social workplace where we love getting together for fun and games, and where we truly enjoy working together.
  • Delicious lunch, free snacks and drinks.

How to Apply:

So, does this sound like a match? Then we cannot wait to hear from you

We review applications on an ongoing basis, so please submit your application as soon as possible.

If you have any questions about the role, do not hesitate to reach out to Katie Burns, Team Lead of Customer Success, at katie.burns@plecto.com


#J-18808-Ljbffr

  • Århus, Århus Kommune, Denmark The HubDanske Bank Full time

    Pandektes is looking for an experienced Customer Success Manager to drive engagement and onboarding processes, ensuring a seamless experience for our rapidly growing customer base. We're shaping the future of customer success and want you to join us.About UsWe simplify complex legal research with AI-powered tools, providing in-depth access to legal knowledge...


  • Århus, Århus Kommune, Denmark The HubDanske Bank Full time

    Pandektes is looking for an experienced Customer Success Manager to join us in ensuring smooth onboarding processes and continuous customer engagement. Pandektes' customer base is growing at a lightning pace, and our engagement with Pandektes customers needs to scale alongside it. Join us in shaping the future of customer success at Pandektes. About...


  • Århus, Århus Kommune, Denmark Mobaro Full time

    Are you an experienced Customer Success Manager looking for your next challenge? Do you thrive in an international environment and want to work with some of the world's leading attractions? Then we have the perfect opportunity for you Mobaro is a fast-growing B2B SaaS company offering an industry tailored solution focused on safety, maintenance, and...


  • Århus, Århus Kommune, Denmark Plecto Full time

    Customer Success Manager (CSM) Are you our next Customer Success Manager? Do you have a natural flair for Customer Care and a good understanding to develop companies in different industries, by focusing on their unique KPI's? Then join us in building a world-class product that helps our customers succeed At Plecto, we are on a mission to create the world's...


  • Århus, Århus Kommune, Denmark Formalize Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have some of the key...


  • Århus, Århus Kommune, Denmark Whistleblower Software Full time

    Formalize Aarhus Full-timeSalary CompetitiveAre you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative and...


  • Århus, Århus Kommune, Denmark Whistleblower Software Full time

    Formalize Madrid Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practices and ideas within customer engagement, onboarding, and service? Do you have the initiative and...


  • Århus, Århus Kommune, Denmark The HubDanske Bank Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have...


  • Århus, Århus Kommune, Denmark The HubDanske Bank Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practices and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have...


  • Århus, Århus Kommune, Denmark Whistleblower Software Full time

    Formalize Madrid Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative...


  • Århus, Århus Kommune, Denmark The HubDanske Bank Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service and do you have the initiative and motivation to always improve? Then you...


  • Århus, Århus Kommune, Denmark Whistleblower Software Full time

    Formalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service and do you have the initiative...


  • Århus, Århus Kommune, Denmark Stibo DX AS Full time

    Are you a seasoned professional looking to make a lasting impact in the media industry? As a Vice President of Customer Success at Stibo DX A/S, you will play a pivotal role in shaping customer success strategies and driving revenue growth for our global media clients.About the RoleThis is an exceptional opportunity to lead a high-performing team and work...


  • Århus, Århus Kommune, Denmark Stibo DX Full time

    We are a global leader in digital transformation for media enterprises, empowering storytellers across the globe. Our platform and services help automate complex content production and omnichannel delivery for the most ambitious and successful media across the globe.As a Senior Manager Customer Success & Revenue, you will play a crucial role in shaping...


  • Århus, Århus Kommune, Denmark The HubDanske Bank Full time

    Company OverviewFormalize is a fast-growing international SaaS company with strong market traction across Europe. We are a team of over 100 people from 13 nationalities operating in multiple European markets.Job DescriptionWe are seeking an experienced Customer Success Manager to play a vital role in securing a best-in-class onboarding and service experience...


  • Århus, Århus Kommune, Denmark Stibo DX Full time

    Stibo DX – VP Customer SuccessDo you want to play a key role in shaping customer success strategies in the media industry? Are you ready to lead a high-performing team while working closely with some of the world's most prominent media enterprises?Join Stibo DX as VP Customer Success for the Rest-of-World region, where you'll drive customer satisfaction,...

  • VP Customer Success

    22 hours ago


    Århus, Århus Kommune, Denmark Stibo DX Full time

    We are looking for a highly motivated VP Customer Success & Growth to join our dynamic team at Stibo DX. As a key player in our Commercial organization, you will drive customer satisfaction, loyalty, and revenue growth through innovative solutions tailored to the unique challenges of the media sector.In this role, you will align customer success efforts with...


  • Århus, Århus Kommune, Denmark Whistleblower Software Full time

    We are seeking a highly skilled and motivated individual to join our Customer Success team as a Customer Success Manager. The successful candidate will be responsible for working closely with our customers to solve problems, create value, and build loyalty.Key Responsibilities:Build and maintain strong relationships with customersIdentify and prioritize...


  • Århus, Århus Kommune, Denmark Vibrant Full time

    Vores vision i Vibrant er at skabe betalingsløsninger til virksomheder, hvor de kun har brug for én betalingsleverandør, som udover at levere betalingsløsninger også bidrager til virksomhedens vækst, udvikling og optimering. Vi konfigurerer vores kunders betalings-setup på tværs af fysiske, online og fakturabetalinger og sikrer en strømlinet proces...


  • Århus, Århus Kommune, Denmark Whistleblower Software Full time

    We are Formalize, a rapidly growing international SaaS company founded in 2021 with offices in Europe. We offer a unique opportunity for an ambitious Customer Success Manager to join our newly established team.As our ideal candidate, you will play a vital role in securing a best-in-class onboarding and service experience for our expanding customer base. You...