Customer Success Representative

2 days ago

Taastrup, Høje-Taastrup Kommune, Denmark Bridgestone America, Inc. Full time

Customer Success Representative (Danish Speaker)

Customer Success Representative (Danish Speaker)

Apply remote type Remote locations Denmark, Remote time type Full time posted on Posted 2 Days Ago job requisition id 2025_02557

At Bridgestone Mobility Solutions we are looking for a Customer Success Representative dedicated to our line of business Webfleet remotely in Denmark.

Are you passionate about the success of your customers and the value they receive from the solution you helped create? Do you enjoy building strong partnerships with your customers? Are you as comfortable listening to customer feedback as you are providing the feedback to your product team? Are you able to consume information, provide solutions based on your expertise, and truly find happiness in helping people? Then we might just have something for you...

What you'll be doing:

Simply put, you will be responsible for retention and expansion of our Webfleet customers. As a member of the global Bridgestone Mobility Solutions team, you will have to deliver the following:

  • Be responsible for your own SME customer portfolio in terms of Customer Experience, Adoption, Churn & Revenue growth;
  • Own the complete customer life-cycle of on-boarding, adoption, expansion and renewal of your customers' contracts;
  • Inspire customer engagement and track long term business goals;
  • Work closely with Sales partner, Sales Support, Customer Support, Marketing and Sales to raise customer loyalty, identify upsell opportunities and ensure a great customer experience;
  • Actively contribute to the improvement of internal processes and procedures;
  • Be the "voice of the customer" to the rest of the organization;

Who are you?

In order to be successful as a Customer Success Representative, we have the following profile in mind:

  • Languages: Danish and Swedish speaker and professional business English. German is a plus;
  • Excellent communication, presentation, problem solving and conflict resolution skills with a focus on translating business requirements into technological solutions;
  • Business acumen / commercial understanding;
  • Experience from a similar Customer Success or Account Management role and experience in sales;
  • You have an analytical way of thinking and organizational talent;
  • You are an emphatic listener and understand the wishes of our customers;
  • Experience with SalesForce is an advantage.

What can you expect?

  • You will never get bored We move fast like a "start-up" but have the backing of a billion-euro company;
  • We like to have fun. There is no sense coming to a job everyday if you don't like the people you work with;
  • Different cultures. Our colleagues come from all over the world, with 55 nationalities and counting.

Let's not forget the good stuff

  • 30 annual leave days
  • Chance to work abroad for 40 working days per year.
  • Contributory pension scheme.
  • Fully paid life insurance.
  • Lunch vouchers.
  • Fully paid mobile phone and home internet.
  • Private health insurance.
  • Access to wellness centers and massages.
  • Access to Gofluent platform to learn new languages.
  • Unlimited Access to LinkedIn Learning.
  • Employee Assistance Program.
  • Discount on Bridgestone tyres.

Who are we?

We are Bridgestone Mobility Solutions, and we are on a mission to move the world towards a sustainable future using data-driven mobility.

The high-value products and services we develop for fleets, original equipment manufacturers and governments make travel smoother, reduce congestion, increase accessibility, improve vehicle and road safety and cut carbon emissions.

Bridgestone Mobility Solutions is a Business Unit of the Bridgestone Corporation, a global leader in tyres and rubber, present in Europe, the Americas, Australia and Africa.

Webfleet is one of our lines of business within Bridgestone Mobility Solutions. A globally trusted fleet management solution, Webfleet analyses live data from hundreds of thousands of vehicles to help businesses boost fleet productivity, cut costs and increase safety.

Webfleet is used by more than 50,000 customers worldwide, providing them with the industry's largest support network and the widest range of dedicated applications and integration tools.

For further information, please visit www.webfleet.com

Want to join us?

If that's a yes, then please apply to say hi. Complete the online form and attachments in English Do note that online technical evaluation and pre-employment screening are part of the selection process.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

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