Customer Success Manager

2 days ago

Taastrup, Høje-Taastrup Kommune, Denmark The HubDanske Bank Full time

Take this unique opportunity to enter our CX department in a time of positive change, and be part of defining how we drive and succeed in our end-client segment.

At Neurons, we're not just innovating; we're revolutionizing marketing by predicting consumer responses in seconds. Merging groundbreaking AI with profound neuroscience insights, we enable brands to understand and engage with their audiences like never before. If you're eager to be at the vanguard of this transformation and are passionate about harnessing these rapid, cutting-edge insights, your place is with us

We are looking for a Customer Success Manager to join our fantastic CX team.

This role is based at Neurons HQ, in Greater Copenhagen Area, Denmark.

Your key responsibilities in this role will include:
  • End 2 End responsibility of assigned customers' health and success throughout customer lifecycle.
  • Promptly respond to and supervise pipeline, engagements, health and risk alerts through key tools, programs, and insights.
  • Proactively strategize for all engagements with clients, build and maintain strong relationships with key stakeholders within client organization to identify opportunities and reduce churn risk.
  • Monitor clients' usage of our products/services and provide guidance on how they can maximize value.
  • Effectively handle and address customer issues both general and individual.
  • Stay current and develop new uses for Neurons' innovative products and features that align with customer business needs and goals.
  • Collaborate with Sales, Marketing, and Product to advocate for customer needs and provide quality feedback.
  • Ensure all activities, both customer-facing and administrative, are concluded in a way that aligns with the agreed-upon level of quality and timeframe.
  • Provide customers with onboarding and continuous training in how to get the most value out of Neurons' services.
  • Ensure the overall health of your portfolio and make sure dormant customers are reactivated.
  • Take part in cross-departmental initiatives.

What you will need:

To be successful in this role, you will need to demonstrate a growth mindset, a strong sense of responsibility, and unwavering integrity. A great candidate would be aspirational, and self-motivated team player who is comfortable working in a growing environment, and is ready to grow with the company and keep pace with our aspirational growth targets.

In addition, you would ideally have:

  • Strong track record and +5 years of experience in a customer-facing role, building and maintaining relationships while working to mitigate churn, promote engagement and revenue growth.
  • Direct experience working within or with creative , marketing , or performance marketing agencies is highly preferred . A deep understanding of how agencies operate will enhance the ability to tailor solutions and build strong partnerships with our customers.
  • An understanding of key marketing principles and disciplines including digital marketing, branding & advertising.
  • Professional communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach to addressing client needs.
  • Experience working with CRM software.
  • Able to conduct business in English written and spoken.
  • A growth mindset, a strong sense of responsibility, and unwavering integrity.
Join the Neurons Movement

Innovation at the Core: At Neurons, innovation is our driving force. From our CEO to every team member, we foster forward-thinking and leverage data and AI to revolutionize our industry. Join us in a dynamic environment where pushing boundaries is celebrated.

Team Spirit and Cultural Foundation: Our 11-year legacy speaks volumes about our commitment to nurturing a workplace where camaraderie and shared values fuel success. Surround yourself with a team that elevates collaboration and individual growth.

High-Performance Focus: We're results-driven, but what sets us apart is our holistic approach. Join a culture that balances ambition with empathy, where success is measured in relationships and impact.

We're not just building products; we're fostering a revolution. Our diverse team of 70 talents from 30 nations celebrates individuality. Here, inclusivity isn't just a checkbox — it's our heartbeat. We celebrate individuality, welcoming everyone regardless of race, ethnicity, gender identity, or any other identifier.

If you're driven by growth, fueled by responsibility and guided by integrity, join us in redefining consumer neuroscience, where every voice and idea matter. In our vibrant and inclusive culture, innovation thrives. We believe that true progress stems from the freedom to be yourself, to express your ideas without fear, and to collaborate with colleagues who challenge and inspire you.

At Neurons, the journey is as extraordinary as the destination. Come aboard and discover a career experience where innovation, camaraderie, and meaningful results intersect in ways you've never imagined.

We offer an array of benefits

We are a company that takes pride in the health & well-being of all our employees, with initiatives such as yoga practice , healthy breaks , and mental health resources .

We enjoy coming together for our Friday Hygge, where you might find us singing karaoke, playing bingo, video games or board games.

Other benefits include:

  • In-house lunch
  • Pension Plan
  • Private Health insurance
  • Parental leave benefits
  • Quarterly company events
  • Team Events
#J-18808-Ljbffr

  • Customer Success Representative

    1 day ago

    Taastrup, Høje-Taastrup Kommune, Denmark Bridgestone America, Inc. Full time

    Customer Success Representative (Danish Speaker) Customer Success Representative (Danish Speaker) Apply remote type Remote locations Denmark, Remote time type Full time posted on Posted 2 Days Ago job requisition id 2025_02557 At Bridgestone Mobility Solutions we are looking for a Customer Success Representative dedicated to our line of business Webfleet...

  • Customer Success Advocate

    1 day ago

    Taastrup, Høje-Taastrup Kommune, Denmark Bridgestone America, Inc. Full time

    Bridgestone Mobility Solutions is a pioneering company dedicated to moving the world towards a sustainable future using data-driven mobility. We develop high-value products and services for fleets, original equipment manufacturers, and governments to make travel smoother, reduce congestion, increase accessibility, improve vehicle and road safety, and cut...

  • Customer Success Champion

    7 days ago

    Taastrup, Høje-Taastrup Kommune, Denmark NEURONS INC. ApS Full time

    We are seeking a talented Customer Success Champion to join our dynamic team at Neurons Inc. APs. As a key member of our Customer Experience department, you will be responsible for driving customer success throughout their lifecycle.Your primary focus will be on building strong relationships with our clients, understanding their needs, and providing tailored...

  • Client Success Strategist

    2 days ago

    Taastrup, Høje-Taastrup Kommune, Denmark The HubDanske Bank Full time

    Danske Bank is leading the charge in consumer neuroscience, and we're looking for a Client Success Strategist to drive customer success throughout the entire lifecycle. As a strategic thinker with a strong customer focus, you'll play a critical role in developing and implementing plans to ensure our clients achieve their goals.This role requires a unique...

  • Sales Development Manager

    2 hours ago

    Taastrup, Høje-Taastrup Kommune, Denmark PLM Group Full time

    About the RoleWe are seeking a highly motivated Business Development Manager to join our growing simulation team at PLM Group. The successful candidate will be responsible for driving sales growth, expanding value-added services and simulation solutions to existing customers, and maintaining high levels of customer satisfaction.Key Responsibilities:Landing...

  • Customer Service Manager

    3 weeks ago

    Taastrup, Høje-Taastrup Kommune, Denmark Le Creuset Scandinavia Full time

    Vi er en skandinavisk organisation og tilbyder et spændende job, hvor du spiller en vigtig rolle i vores servicering af kunderne. Du vil indgå i et dynamisk team, hvor teamwork, udvikling og ansvar er kernen i afdelingen. Du får samtidig mulighed for at arbejde med et ikonisk brand i rivende udvikling.Vi holder til i en skøn villa og har en familiær...

  • Fleet Management Specialist

    22 hours ago

    Taastrup, Høje-Taastrup Kommune, Denmark Bridgestone America, Inc. Full time

    Are you passionate about helping businesses succeed and thrive? Do you enjoy building strong relationships with customers and delivering exceptional results? We're looking for a talented Customer Success Representative to join our Bridgestone Mobility Solutions team.About the RoleThis is an exciting opportunity to join a fast-paced and innovative company...

  • Client Experience Manager

    7 days ago

    Taastrup, Høje-Taastrup Kommune, Denmark NEURONS INC. ApS Full time

    Navigate the rapidly evolving world of consumer neuroscience with Neurons Inc. APs as a skilled Client Experience Manager. In this pivotal role, you will spearhead end-to-end customer health and success, fostering lasting relationships that drive business growth.You will leverage your exceptional problem-solving abilities and proactive approach to addressing...

  • Simulation Software Sales Manager

    2 hours ago

    Taastrup, Høje-Taastrup Kommune, Denmark PLM Group Full time

    PLM Group is the largest SOLIDWORKS and 3DEXPERIENCE reseller in the Nordics and Baltics. We offer an exciting job in an international company with great development opportunities for a Business Development Manager (BDM). The successful candidate will be part of our Nordic Simulation team, where we enable and ensure customers to be successful in developing...

  • Head of Nordic Customer Services

    6 days ago

    Taastrup, Høje-Taastrup Kommune, Denmark Vaillant Group Full time

    Nordic Service Director RoleWe are looking for a skilled and experienced service director to lead our Nordic service operations. This role is responsible for developing and implementing service strategies that drive business growth and customer satisfaction.ResponsibilitiesDevelop and implement service strategies that meet the needs of our customers and...

  • Trial Operations Manager

    4 days ago

    Taastrup, Høje-Taastrup Kommune, Denmark Neurons Inc Full time

    As a skilled Trial Operations Manager, you will lead our trial management process, focusing on enhancing trial conversions, improving user engagement, and optimizing the onboarding experience. You will collaborate closely with Account Executives (AEs) to deliver a seamless experience for potential customers.Our Company OverviewWe revolutionize marketing by...

  • Business Development Manager

    5 days ago

    Taastrup, Høje-Taastrup Kommune, Denmark Bridgestone America, Inc. Full time

    Job DescriptionWe are seeking a highly skilled Business Development Manager to join our team. As a key member of our sales organization, you will be responsible for identifying and pursuing new business opportunities within the fleet industry.You will be working closely with our existing customers to understand their needs and develop strategies to expand...

  • Trial Manager

    3 days ago

    Taastrup, Høje-Taastrup Kommune, Denmark Neurons Inc Full time

    We are seeking an experienced and driven Trial Manager to lead our end-to-end trial management process. This role will be responsible for enhancing trial conversions, improving user engagement, and optimizing the onboarding experience, all while ensuring seamless collaboration with Account Executives (AEs). The ideal candidate will possess a strong...

  • Customer Relations Leader Trainee

    7 days ago

    Taastrup, Høje-Taastrup Kommune, Denmark IKEA AS Full time

    At IKEA, we're on a mission to create a better everyday life for the many people. As a Customer Relations Leader Trainee, you'll play a key role in helping us achieve this goal.Working in our Returns, Goods Delivery, and Service departments, you'll develop your leadership skills and learn how to give and take responsibility. You'll be involved in your...

  • Sales Representative Simulation

    5 hours ago

    Taastrup, Høje-Taastrup Kommune, Denmark PLM Group Full time

    We are looking for a dedicated Business Development Manager (BDM) to join our growing simulation team About the role As our new BDM you will be working with both existing customers and new potential customers. You will ensure our customers get just the right simulation software and experience to fit their needs and organization, enabling them to be more...

  • Delivery Manager

    7 days ago

    Taastrup, Høje-Taastrup Kommune, Denmark Automize Full time

    About AutomizeWith accelerating growth, Automize needs to strengthen its delivery capabilities by hiring a seasoned IT project manager. This individual should have a solid grasp of IT infrastructure and be capable of managing larger projects within the field.Your RoleAs a Project Manager, you will ensure that both internal and external projects are delivered...

  • Senior Product Manager

    5 hours ago

    Taastrup, Høje-Taastrup Kommune, Denmark GlobalConnect AS Full time

    Senior Product Manager - Security Solutions Location: Copenhagen/Oslo/Stockholm Are you passionate about connecting people and leading product development by having ownership of your own products, ensuring the development of Security solutions and innovation? Do you thrive on the challenge of translating complex technological concepts into real-world...

  • Business Development Representative

    18 hours ago

    Taastrup, Høje-Taastrup Kommune, Denmark Bridgestone America, Inc. Full time

    We're on a mission to move the world towards a sustainable future using data-driven mobility. At Bridgestone Mobility Solutions, we're dedicated to developing high-value products and services that make travel smoother, reduce congestion, increase accessibility, improve vehicle and road safety, and cut carbon emissions.About the JobWe're seeking a highly...

  • Project Manager

    7 days ago

    Taastrup, Høje-Taastrup Kommune, Denmark Automize Full time

    Automize is looking for a Project Manager Automize is experiencing growth and therefore needs to strengthen its deliveries with a skilled project manager who has a good technical understanding of IT infrastructure and the ability to handle larger projects within the field. Your responsibilities As a Project Manager, you will be responsible for ensuring that...

  • Leader trainee for Customer Relations, 37 hours per week, Taastrup

    7 days ago

    Taastrup, Høje-Taastrup Kommune, Denmark IKEA Gruppe Full time

    Why we will love you Do you believe that people are the driving force behind IKEA's business, and would you like to help shape and develop IKEA in the future? We are now looking for employees who are eager to train in management and become one of our new leader trainees. You already know IKEA and are motivated to develop the people around you. You are...