Customer Success Manager

4 days ago

Copenhagen, Copenhagen, Denmark Trustpilot, Inc. Full time

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there's still an exciting journey ahead. Join us at the heart of trust.

We are part of an exploding industry and are expanding our team in Copenhagen. We are looking for a Customer Success Manager to join our Head office. Our team is vital to Trustpilot's commitment to building trust and transparency.

As the sole Customer Success Manager for the Norwegian market, you will have the unique opportunity to take full ownership of our current customer base. This involves analyzing trends and developments specifically, building strategic relationships with our customers, and deeply understanding how we can deliver maximum value to our Norwegian clients. Your role will be pivotal in driving retention, minimizing churn and maximizing growth within this market.

What you'll be doing:

  1. Take ownership of the entire Norwegian customer portfolio, acting as the primary point of contact.
  2. Analyze market trends and customer behavior within Norway to identify opportunities for improvement and growth.
  3. Establish strong relationships with customers to ensure satisfaction, product adoption, and contract renewal.
  4. Develop and implement tailored strategies to enhance customer satisfaction and value delivery specifically for the Norwegian market.
  5. Ensure a premium experience by understanding client objectives and KPIs, and ensuring Trustpilot delivers against them.
  6. Increase renewal rates and reduce churn.
  7. Identify and successfully pursue upsell opportunities and new revenue streams.
  8. Act as a trusted advisor, advocating client needs to internal support, product, engineering, and sales teams.
  9. Successfully onboard clients and ensure they fully utilize their paid subscription.

Who you are:

  1. Fluent in Norwegian and proficient in English.
  2. 1-3 years of sales/Account Management experience, preferably in digital, online marketing, or software industries.
  3. Experience managing a portfolio of customer accounts with a focus on achieving a high renewal/retention rate.
  4. Proven experience in B2B sales or account management with subscription-based models.
  5. Ability to build and maintain strong relationships with multiple stakeholders.

What's in it for you:

  1. A range of flexible working options to dedicate time to what matters to you.
  2. Competitive compensation package + bonus.
  3. 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated).
  4. Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  5. Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
  6. Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health.
  7. Paid parental leave.
  8. Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go.
  9. Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
  10. Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms.
  11. Employee discounts to restaurants and shops.
Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh –– it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

#J-18808-Ljbffr

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