Analyst

1 day ago

Copenhagen, Denmark HCL Technologies Full time

Copenhagen
0-2.5 Years
Denmark
Job Description (Posting)

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000. We are expanding and looking to hire professionals to join us in this journey.
IT Supporter
We are looking for an IT supporter who will be delivering onsite IT support & services to all users of our client in Denmark. The client’s location is different sites in Greater Copenhagen area, and as local supporter there will be travelling between sites, as supporters rotate between sites based on scheduled plan.
The IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge.
The support is delivered both as walk-in support and on-site support upon demand, and supporters work with all assigned tasks respectively. The support is highly based on collaboration and participating in coordination and stand-ups is an obligatory part of ensuring high quality towards end-users. We work in a global environment, where tickets are handled in a global setup and there is close collaboration with Service Desk and other on-site support-teams across the globe.
Principal Responsibilities

- Perform the On-Site IT services and support (walk-in and on-site support)
- Support the local IT infrastructure
- Collaborate and engage with different business teams on IT related matters
- Provide user training and on-boarding – must be outgoing and enjoy presenting in front of a large crowd of people a few times per month
- Support meeting rooms and AV equipment
- Support end-user equipment as per client’s standards
- Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
- Perform visits to remote/ dispatched sites when applicable
- Knowledge/willing to learn KCS and participate active in updating and improving our KCS

Experience / Education
Minimum a Degree in IT/Computer Science or within relevant field and minimum of 3-6 years of IT support related experience is required.

- Fluent in oral and written Danish and English.
- Appropriate service management program (ITIL foundation certification preferred, but not a requirement)
- Experience with ITSM tools like Service Now and ticket handling
- Experience with KCS is an asset
- Good technical knowledge in Microsoft, Window 10, 0365 environment, hardware; infrastructure and IOS devices
- If possible, experience with AV (audio/visio) equipment support (e.g. meeting rooms, videoconferencing, MS teams)
- Experience working in an international environment is an asset
- Previous experience working in a 24/7 organization & willingness to travel on regular basis
- Knowledge of agile working method and maybe experience with KANBAN board method

No. of Positions

1
Job Description (Posting).

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000. We are expanding and looking to hire professionals to join us in this journey.
IT Supporter
We are looking for an IT supporter who will be delivering onsite IT support & services to all users of our client in Denmark. The client’s location is different sites in Greater Copenhagen area, and as local supporter there will be travelling between sites, as supporters rotate between sites based on scheduled plan.
The IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge.
The support is delivered both as walk-in support and on-site support upon demand, and supporters work with all assigned tasks respectively. The support is highly based on collaboration and participating in coordination and stand-ups is an obligatory part of ensuring high quality towards end-users. We work in a global environment, where tickets are handled in a global setup and there is close collaboration with Service Desk and other on-site support-teams across the globe.
Principal Responsibilities

- Perform the On-Site IT services and support (walk-in and on-site support)
- Support the local IT infrastructure
- Collaborate and engage with different business teams on IT related matters
- Provide user training and on-boarding – must be outgoing and enjoy presenting in front of a large crowd of people a few times per month
- Support meeting rooms and AV equipment
- Support end-user equipment as per client’s standards
- Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
- Perform visits to remote/ dispatched sites when applicable
- Knowledge/willing to learn KCS and participate active in updating and improving our KCS

Experience / Education
Minimum a Degree in IT/Computer Science or within relevant field and minimum of 3-6 years of IT support related experience is required.

- Fluent in oral and written Danish and English.
- Appropriate service management program (ITIL foundation certification preferred, but not a requirement)
- Experience with ITSM tools like Service Now and ticket handling
- Experience with KCS is an asset
- Good technical knowledge in Microsoft, Window 10, 0365 environment, hardware; infrastructure and IOS devices
- If possible, experience with AV (audio/visio) equipment support (e.g. meeting rooms, videoconferencing, MS teams)
- Experience working in an international environment is an asset
- Previous experience working in a 24/7 organization & willingness to travel on regular basis
- Knowledge of agile working method and maybe experience with KANBAN board method.

Qualification

B-Tech
Employee Group

Business Line FT
City

Gladsaxe Municipality
Entity

INFRA
Auto req ID

1476690BR
Expected Date of Closure

01-Dec-2024
Reporting Manager Designation

SENIOR MANAGER
Skill (Primary)

DWP-FSS-Desk Side Services

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