Business Analyst
2 weeks ago
Som vores nye analyst i Operations Support får du den bedste mulighed for at overvåge og hjælpe os med at optimere den måde, hvorpå vi betjener millioner af kunder i Danmark. Vi arbejder med prognoser, overvågning, analyse, IT, ressourceplanlægning og ledelses-support og du bliver en del af et team på 13 kollegaer.
Operations Support understøtter blandt andet det største kontaktcenter i Danske Bank koncernen – Daily Banking. De holder åbent døgnet rundt og betjener ca. 10.000 kunder på hverdage via telefon, chat og mail. De er ca. 500 medarbejdere, der arbejder fra flere steder i Danmark, herunder København og Aarhus.
Kan du sikre indsigt i kontaktcentrets drift?
Når en kunde kontakter Danske Bank, kan kunden få adgang til service og rådgivning via en lang række kanaler. Som analyst er du med til at skabe indsigt i aktivitetsniveauet på alle kanaler og analysere, hvordan vi kan optimere brugen af kanaler og udvikle kontaktcenteret med fokus på kundeoplevelsen på tværs af alle kanaler.
"I vores team arbejder vi med selvstændighed og en stor grad af frihed under ansvar. Vi er en strategisk vigtig stabsfunktion, som sikrer, at banken er åben og tilgængelig for vores kunder, når de har brug for os. Vi er markedsledende og en stor virksomhed, hvilket gør, at forandringer, spændende udfordringerne og hurtig eksekvering er en del af hverdagen" - fortæller din kommende leder, Charlie.
Er du den analyst, vi søger?
For at kunne udføre opgaven som vores kommende analytiker, har du:
- Dybtgående viden om SQL, med evne til at optimere og skrive komplekse forespørgsler, samt erfaring med at drive et datawarehouse.
- Erfaring med ETL, herunder værktøjer som Alteryx, Tableau Prep eller lignende.
- Erfaring med data visualisering og rapportudvikling. Vi arbejder primært i Tableau, men erfaring med PowerBI eller lignende er også relevant.
Det er en fordel hvis du har et godt øje for visualisering, layout og grafik og kan præsentere data på en måde, der gør det muligt for teamet og vores ledelse at følge op på performance på en pragmatisk og operationel måde.
Skal du være med til at gøre banken tilgængelig for vores kunder?
Stillingen skal søges via. Systemet. Hvis du har spørgsmål, er du velkommen til at kontakte chef for Operations Support Charlie Nielsen på 20 85 66 43. Vi ser frem til at høre fra dig
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