Operations Coordinator

1 week ago


København, Denmark Euronet Worldwide Inc. Full time

Reporting to the Operations Manager (Nordics), the Operations Coordinator will work in a high pace environment and be part of a dynamic and highly collaborative team, where creativity, new ideas and self-motivation are important values in order to achieve the goals and targets set for the local operations department.

Responsibilities:
  • Supervision of ATM network and improvement of local operational procedures
  • Reviewing reports related to the ATM network (uptime, reconciliation, cash management, etc.) and resolving daily challenges and discrepancies
  • Ensuring communication and coordination among the company’s service providers including Cash in Transit (CIT), ATM site contacts, ATM maintenance, Telecommunications, Security, ATM installation teams, etc.
  • Daily cooperation with Euronet centralized services (Central Operations, Finance, reconciliation, etc.) in order to report and/or resolve issues related to the operations
  • Support ATM installation / de-installation activities, as well as, execution of branding on ATMs located at the warehouse or onsite
  • Organizing ATM network maintenance such as cleaning and preventative maintenance run by a 3rd party (independently coordinate and control the process)
  • Managing and maintaining inventory of ATMs and related equipment, warehouse, sites, contacts, contracts and documentation in the company’s databases.
  • Reviewing incoming invoices, communicating discrepancies and ensuring the processing of credit notes and SLA penalties
  • Pilot testing of ATM software including documentation
  • Supporting business administration processes
  • Reviewing and understanding vendor contracts
  • Frequent reporting and communicating to management
  • Visiting ATM sites
  • Managing customer service via call and e-mail
Qualifications:
  • Fluent in Danish and English both written and verbally. Swedish a plus.
  • University degree (B.Sc. or M.Sc.) in Engineering, IT, Supply Chain Management, Project Management or equivalent professional experience within operations, process optimization, stakeholder and value chain management
  • Experience in operations, planning and coordination, preferably but not mandatory in sectors such as banking, financial services, ATM networking, CIT or retail
  • Work experience in an international organization and environment is considered as benefit but not mandatory
  • Flexibility and readiness to travel if required (mainly in Denmark / Sweden)
  • Danish/Swedish/ European driving license a must. Car owner a plus but not necessary
  • Must have legal right to work in the EU
  • Computer literacy in MS Office - good knowledge of Excel.
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