Current jobs related to Service Desk Specialist with Danish in Prague - Gladsaxe, Gladsaxe Municipality - Aeven AS

  • Battery Energy Storage Specialist Lead

    7 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark PARETO SECURITIES AS Full time

    About the RoleWe are seeking a highly skilled and experienced Senior BESS Specialist to join our Technology Development Team. As a key member of this team, you will contribute significantly to the execution of European Energy's strategy within the BESS sector. You will work closely with cross-functional teams, including Engineering, Procurement, and...

  • Student Backup Assistant

    4 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark Aeven AS Full time

    About UsAeven A/S is a dynamic company built on three decades of experience serving large-scale customers in critical industries. Our team of 1,400 colleagues is located in Søborg, Prague, and Manila.Job DescriptionAs a student assistant, you will play a vital role in our Tape Management team, ensuring the smooth operation of our backup and restore...

  • Administrative Student Assistant

    4 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark Aeven AS Full time

    Are you interested in the dynamic fields of communications and branding in the IT industry? Join our team in Aeven, where we are building one of Denmark's most solid IT infrastructure brands. Aeven is seeking a student assistant to be a part of our dedicated Tape management team, which is a part of the backup team. Although we are a new company, we bring...

  • Senior BESS Development Expert

    7 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark PARETO SECURITIES AS Full time

    Job SummaryThe Senior BESS Specialist role is an excellent opportunity to join European Energy's Technology Development Team. We are looking for a highly motivated and experienced professional with a strong background in electrical engineering, battery systems, or a related field. As a Senior BESS Specialist, you will be responsible for designing and...

  • Senior Procurement Specialist

    3 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark Novo Nordisk AS Full time

    About the RoleAs a Senior Procurement Specialist at Novo Nordisk A/S, you will play a key role in supporting the procurement process and driving successful outcomes. Your main tasks and responsibilities will include governing the AM Bagsværd procurement process, purchasing goods and services, and using tendering processes for higher-value purchases.You will...

  • Senior BESS Specialist

    1 week ago

    Gladsaxe, Gladsaxe Municipality, Denmark PARETO SECURITIES AS Full time

    Senior BESS Specialist Would you like a career with a high degree of development and responsibilities in a green company with a great mission? Does it motivate you to bring your technical knowledge about the development and design of BESS projects into a rather new and rapidly growing business area at European Energy? Then perhaps you are our new Senior...

  • Supply Chain Specialist

    3 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark AGC Biologics Full time

    About AGC BiologicsWe are a biopharmaceutical Contract Development and Manufacturing Organization (CDMO) with a strong commitment to delivering the highest standard of service. Our goal is to work side-by-side with our clients and partners, every step of the way, to provide world-class development and manufacture of mammalian and microbial-based therapeutic...

  • Customer Service Process Specialist

    3 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark Novo Nordisk AS Full time

    About the RoleWe are seeking a highly skilled and experienced Quality Assurance Expert to join our team at Novo Nordisk. In this role, you will be responsible for providing quality assurance input on designing and implementing compliant customer service processes that meet existing and future business needs.You will work closely with process managers and...

  • Quality Assurance Expert for Customer Service

    3 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark Novo Nordisk AS Full time

    About the DepartmentDigital Health & Staffs Quality is a dynamic team of engaged and motivated QA Specialists and Project Managers. We are responsible for global Digital Health projects and solutions, as well as acting as a Digital Health Quality Competency Center for Novo Nordisk worldwide.In this role, you will have the opportunity to work with a broad...

  • Service Technician

    3 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark Tesla, Inc. Full time

    At Tesla, we are committed to accelerating the world's transition to sustainable energy. As a Service Technician, you will play a vital role in supporting our mission by ensuring our customers receive an exceptional service experience.We've created one of the most innovative vehicles ever made, and as a Service Technician, you will help maintain its...

  • Business Controller Specialist

    3 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark Alfa Laval Full time

    Job OverviewAs a Business Controller Specialist, you will play a critical role in driving business growth and profitability by analyzing financial data, identifying areas for improvement, and developing strategic recommendations.Your Key Responsibilities:Analyze financial statements to identify trends and opportunities for cost savingsDevelop and implement...

  • Procurement Specialist

    3 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark AGC Biologics Full time

    Our purpose is to bring hope to life by enabling life-changing therapies for patients around the globe, creating a healthier and happier tomorrow. Our mission is to work side by side with our customers in order to improve patients' lives by bringing new biopharmaceuticals to market. About the Job Do you thrive in a fast-paced environment? Are you interested...

  • Procurement Specialist

    1 day ago

    Gladsaxe, Gladsaxe Municipality, Denmark AGC Biologics Full time

    Our purpose is to bring hope to life by enabling life-changing therapies for patients around the globe, creating a healthier and happier tomorrow. Our mission is to work side by side with our customers in order to improve patients' lives by bringing new biopharmaceuticals to market.About the JobDo you thrive in a fast-paced environment? Are you interested in...

  • SAP Solutions Architect

    7 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark NNIT AS Full time

    We are seeking a highly skilled SAP Application Manager to lead the coordination and quality of our SAP Application Management Services toward a large life sciences customer. This role plays a key part in ensuring customer satisfaction through close collaboration with the customer and NNIT's SAP specialists across multiple regions.Key...

  • Network Infrastructure Specialist

    3 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark European Energy AS Full time

    Job DescriptionWe are seeking a highly skilled Network Infrastructure Specialist to join our IT department. As a key member of our team, you will be responsible for designing and implementing new cloud network infrastructure that meets our high availability, security, and maintenance requirements.Key Responsibilities:Design and implement new cloud network...

  • Customer Service QA Professional

    3 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark Novo Nordisk AS Full time

    Jobbeskrivelse Placering Søborg, Denmark Jobkategori Quality Ansøg nu Are you passionate about quality, business understanding and communication with many stakeholders across the company? Do you want to shape the future of Customer Service in Novo Nordisk for the benefit of our patients across the world? If so, this is a unique opportunity to become QA...

  • Configuration Management Specialist

    4 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark Rigspolitiet Full time

    Har du erfaring med Configuration Management og ITIL? Søger du efter en ny udfordring i din karriere? Så er dette måske det rette job for dig!Vi søger en dygtig Configuration Manager til at drifte og videreudvikle vores CMDB. Hvis du har erfaring med ITIL, godt overblik for den samlede IT Stack og er vant til at arbejde med IT Service Management, så er...

  • Supply Chain Specialist

    1 day ago

    Gladsaxe, Gladsaxe Municipality, Denmark AGC Biologics Full time

    Job DescriptionWe are looking for an experienced Supply Chain Specialist to join our team in Copenhagen. The successful candidate will work closely with cross-functional partners throughout the company to deliver the best value in product selection, performance, quality, service, and pricing.This is a fantastic opportunity to work as a procurement...

  • Brand Identity Specialist

    6 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark Terma Group Full time

    Role DescriptionAs a Brand Identity Specialist at Terma Group, you will play a critical role in shaping our brand image and message across various channels. You will develop and implement effective brand identity strategies that enhance our reputation and drive business growth.The ideal candidate will have a strong understanding of brand management...

  • Senior Microsoft Security Specialist

    1 day ago

    Gladsaxe, Gladsaxe Municipality, Denmark NNIT AS Full time

    Skip forward-thinking companies facing significant security threats seek expert guidance to ensure their digital assets are secure. At NNIT A/S, we aim to provide top-notch advisory services to help businesses navigate complex security landscapes.This position requires a seasoned Sr. Microsoft Security Specialist to collaborate closely with our Cloud...

Service Desk Specialist with Danish in Prague

2 weeks ago

Gladsaxe, Gladsaxe Municipality, Denmark Aeven AS Full time

Looking for new experiences? A career change? Ever thought about working in an international IT company? Join our growing Danish-speaking Service Desk team in Prague.

If you are living outside the Czech Republic, no worries, we've got you covered. There's an interesting relocation package offered after you take the offer. It includes flight tickets, initial accommodation in pension or hotel, practical relocation support and advisory, and one-off financial relocation pay.

About the job

As our Support Center Analyst you'll be part of our Aeven Service Support Center in Prague, speaking Danish and English in your daily work.

In this role you will be responsible for resolving customer requests and queries coming via various channels. Our customers are employees at larger companies to whom we provide IT support. It may include for example maintaining user accounts, assigning accesses, resetting passwords, troubleshooting in user administration area etc. You don't need to have previous experience in IT support or be IT expert though As long as you want to learn, we will train you. The goal is to solve the problem and deliver great customer experience.

Main tasks:
  1. Manage service requests and ensure follow up
  2. Take accountability for quick, accurate and effective resolution
  3. Prioritize incoming requests based on SLA (Service Level Agreements)
  4. Collect information in order to identify the root cause of the problem and find solution for the customer
  5. Provide guidance to the customer where needed
  6. Ensure high customer satisfaction
  7. Cooperate on maintaining internal knowledge base
  8. Collaborate with other team members and colleagues
  9. Contribute on training of newcomers and share the knowledge
Ideal candidate:
  1. Is fluent in Danish and English
  2. Has good communication skills
  3. Has high sense of responsibility and is well organized
  4. Has user knowledge of MS Office
  5. Is able to work in a team as well as individually and under pressure
  6. Likes to solve problems and helps others
  7. Is eager to learn
  8. Is customer oriented
  9. Understanding of the IT environment and troubleshooting is a plus (but not a must – training will be provided)
Employee benefits:
  1. 5 weeks of vacations/year
  2. 5 sick days/year
  3. Flexible working hours
  4. Possibility to work from home
  5. Flexible cafeteria account for leisure (12,000 CZK/year)
  6. Meal vouchers in the amount of 100 CZK per workday (Aeven covers 55 CZK)
  7. Fully covered MultiSport card enabling free entry to sports facilities in the Czech Republic
  8. Free breakfasts on Mondays and monthly get-togethers
  9. Free fruits and vegetables from Monday to Thursday
  10. Wide selection of tea and coffee for free
  11. Height-adjustable tables
  12. Relax zones with Xbox
  13. Czech language lessons
  14. Annual flu vaccination for free

Department: Østmarken 3a, Søborg

Location: Prague

Application deadline: 01 May 2024

#J-18808-Ljbffr