Customer Service Process Specialist

3 days ago


Gladsaxe, Gladsaxe Municipality, Denmark Novo Nordisk AS Full time
About the Role

We are seeking a highly skilled and experienced Quality Assurance Expert to join our team at Novo Nordisk. In this role, you will be responsible for providing quality assurance input on designing and implementing compliant customer service processes that meet existing and future business needs.

You will work closely with process managers and stakeholders within customer service to ensure they operate in compliance with applicable regulatory and internal requirements. This includes reviewing and approving corporate documentation (SOPs) and training materials related to customer service.

Your key responsibilities will include:

  • Providing QA input on designing and implementing compliant customer service processes.
  • Advising process managers and stakeholders within customer service on compliance matters.
  • Reviewing and approving corporate documentation and training materials.
  • Participating in process management activities and process improvement initiatives/projects.


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