Head of Onboard Services

Head of Onboard Services for Oslo-Frederikshavn-Copenhagen Route
Apply for this job

Do you want to be a valued part of the critical infrastructure that serves communities across the Nordics? Are you looking for a position in which you can set the direction and help shape the onboard services for our passengers?

As the Head of Onboard Services, you will be responsible for strategically managing and developing the Travel Retail and F&B categories on the two cruise vessels, Crown Seaways and Pearl Seaways. You will be working with some of the biggest global brands to service the needs of our varying passenger types. You will lead a team of six category managers, two coordinators and a clothing storage coordinator.

Do you have the drive and capabilities to support our stakeholders to become a success? These are some of the exciting challenges you can expect to meet in this role:

• Inspire and guide your team to achieve their goals by providing support, coaching, personal development, delegation of tasks to team members efficiently, recognition, and reward accomplishments.
• Develop long-term category strategies and work cross-functionally with our category managers, onboard marketing, sales team, and operations to develop execution plans for the category strategies and unlock possibilities for future growth.
• Encourage efficient communication and collaborative ways-of-working within the team and internal stakeholders.
• Monitor team, category and route performance.
• Serve as Travel Retail and F&B representative on the Oslo-Copenhagen route management meetings.
• Communicate and execute the vision for the route both internally and externally.
• Utilize analysis and industry insights to help the team maximize profitable sales and drive efficiencies in stock with a view to optimize cost of catalogue, improve cash-flow, and increase profit per passenger.
• Full ownership for department and responsibility for reporting performance across business.

A very exciting and challenging job with plenty of scope for working independently and an opportunity to develop your job content. The position is based at our office in the Copenhagen Terminal building, Denmark.

About you
We think the strongest teams are built on diversity and inclusivity. With this in mind, we think that you have great interpersonal skills and feel comfortable in engaging with stakeholders on all levels of the organization. You enjoy a dynamic and developing work environment full of challenges and thrive having a lot on your plate. Furthermore, you are a true team player with strong communication, sharp analytical skills and change management capabilities.

• +5 years of Retail and/or F&B management experience is desirable.
• Educated to degree level or equivalent, ideally in a sales/marketing or business focused degree.
• Previous experience within the Travel Retail and/or F&B industry is a distinct advantage.
• Solid track record in developing bottom line impact within the categories managed.
• Experience with leading and working in a team fostering a collaborative and value-based mentality.
• Strong collaboration skills with internal senior stakeholders.
• Proven negotiation skills.
• Excellent English language skills, oral and written, and proficient IT user.
• Result-oriented, with strong analytical skills and a winning personality.
• This role is Copenhagen based so any candidate must have the required work permits to work in Denmark.

Travel days
In order to perform to the expectations of the role you must anticipate 30-35 travel days a year.

Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience and ambition match this role, we’d love to hear from you. Send us your resume and cover letter as soon as possible as we’re keen to meet potential candidates on an ongoing basis.

Is there something you need to know, that we haven’t covered here, please do not hesitate to reach out to: Kim Heiberg – Route Director,

All applications will be treated confidentially.

We look forward to hearing from you.