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Technical Consultant

2 weeks ago

Århus, Århus Kommune, Denmark nShift Full time

About Us

nShift is the leading global provider of cloud delivery management solutions (SaaS). We enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world's leading e-commerce, retail, manufacturing, and 3PL shippers due to having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

Purpose of Role

nShift is on an exciting high-growth journey and we are looking for an additional support engineer to join our cohort in Bucharest, Oslo, or Aarhus, ensuring our customers have a great customer experience.

With nShift products being critical within our customers' end-to-end solutions, it is imperative that they function correctly and that any issues that could affect production are resolved quickly and effectively, in a clear and professional manner. You will work widely with many different types of cases, make demands internally, or support our partners with complex troubleshooting - simply a varied everyday life together with your colleagues.

About you

To succeed in this role you need to be tech-savvy, have an inherent service-oriented mindset, as well as strong communication skills. You have to be fluent in English and Danish to communicate seamlessly and contribute to our international working environment.

The area of responsibility includes:

  • Technical support, providing technical assistance to customers and partners via multiple channels
  • Delivering Service Requests and helping resolve Incidents
  • Ensuring SLA and CSAT compliance
  • Being "ahead of the workload" through proactive measures
  • Expanding your own Product/Domain knowledge
  • Participating in building a strong service-oriented team culture where knowledge sharing is central

Required personality traits and skill set

  • Customer service-related work experience
  • Fluency in Danish and English is mandatory
  • Positive customer-centric and team-oriented attitude
  • Structured, organized, and independent
  • Experience and interest in understanding customers, partners, and software product features
  • Strong tolerance for and ability to focus and execute in a changing environment
  • Good ability to work under pressure with high energy and resilience

Bonus points:

  • Experience in IT-Support
  • Interest in IT and/or logistics
  • Bachelor/Apprenticeship in IT/Service
  • SaaS experience
  • LogTech Experience (ERP/WMS/TMS)
  • SaaS company experience
  • Knowledge of other languages

At nShift, we believe in embracing diversity in all forms and fostering an inclusive environment for everyone, which is essential for our continued success. We're an equal-opportunity employer, which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.

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