Implementation Specialist

Implementation Specialist

• Delivery & Tech Support
• Full time

We want you
Introduction
Hello Retail is growing rapidly – and we are looking for an English-speaking Implementation Specialist to join our Delivery and Tech Support team.

We are very proud of our team culture: all of us are very different (this makes us strong), yet what unites us is a great sense of humor and a high level of collaboration and teamwork: we are always there to support each other in day-to-day business (this makes us even stronger). To keep the team spirit high we occasionally do activities after work, and it is always exciting to see what our next adventure will be.

About the job

• Implement and onboard our features on our customers’ websites
• Applying your tech and coding skills and thus helping mature e-commerce businesses sell more and succeed
• Responsible, along with the rest of the team, to ensure a high level of service and contribute to very high customer satisfaction through your communication with customers
• Being the customer’s lifeline when they have questions
• Winning as a team – we believe that the best solutions are done in collaboration
• Contributing with valuable input to the product and company process, as you’ll be hands-on and working with our product
• You will keep track of task workflow, make sure tickets get closed on time, and all customers get answers to their questions
• You will ensure we meet both the teams and your personal SLA’s and KPI’s
• Give feedback to our Quality Assurance Specialist on requests we are receiving

The ideal candidate

• You have good knowledge about the web, and know about URLs, parameters, web tracking and analytics, structured data etc.
• You have a great approach to problem-solving and you are keen on finding solutions
• You can keep cool – and stay on top, keeping an overview of your ongoing activities
• You can ensure high-quality solutions in a timely manner
• You can juggle multiple tasks at the same time
• You are a team player – if you see someone struggling, you are there to help
• You have excellent communication skills – you know how to lead the conversation and make customers feel heard and supported
• Fluent in English & either Danish, Swedish, Norwegian, or Dutch written and spoken (as they are our main markets)

What we offer

• Comprehensive training in our systems and best practice.
• Great incentive to do your best.
• A workplace where we celebrate the team spirit.
• A workplace where we jointly ensure that every day is as good as possible.
• A workplace where we celebrate our results.

Perks & Benefits
Catered diverse lunch with your colleagues, every day from one of the best kitchens in Copenhagen.
Skill development program: We want to take you from good to great.
Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.
Located near public transit: Easy access and treehugger friendly workplace.
Social gatherings and games: Hangout with your colleagues.
Your local office is your anchor point, thus, we placed it centrally at your convenience.
Free soft drinks and treats/fruits: Peckish after lunch? We got your back.
Free beer on Fridays: Friday is something special, let's enjoy a beer together.
Free coffee/tea: Get your caffeine fix for free.

Hello Retail is the fully managed service for personalizing the complete e-commerce shopping experience.