Commercial Analyst til YouSee
7 days ago
Commercial Analyst within Customer Base Management in YouSee
Are you looking for an opportunity to develop your competencies within base management and work with the largest subscriber base in Denmark? Do you enjoy structuring complex data and derive meaningful insights? Then you should read on…
YouSee is Denmark's largest subscription business with more than 3 million subscriptions across TV & Streaming, Internet, Mobile and Landline. The effectiveness of our endeavors is tied to the reputation of our brand and the continual engagement and attraction of customers. With over 1.5 million individual customer-initiated transactions per year where new customers enter and existing customers change products or terminate, our ability to manage these transactions and optimize value is paramount to our financial performance where even minor improvements can have large scale consequences.
About the job
The overall accountability of the Customer Base Management team is to reduce churn and optimize gross profit per user (GPPU) across all portfolios (i.e. TV & Streaming, Internet, Mobile and Landline). As part of that mission, your key responsibilities are:
- You will operate within the domain of channels (e.g. telephone, retail, self-service etc.) and related processes (e.g. technology changes, address move etc.) where you will provide relevant data reports with metrics that enables insight on how to reduce churn, minimize down-migrations and maximize up-migrations.
- You will automate and democratize insights and reports used to identify pain points, track KPIs and movements to improve data access and enabling an efficient production of initiatives.
- Proactively monitor and analyze short term performance and long-term trends of relevant metrics to identify business opportunities that improves P&L and enables countering negative movements with due diligence.
- You will own, manage and improve monthly, quarterly, yearly forecasting and budgeting process on relevant metrics like terminations, churn and migrations to accurately predict trends and inform decision-making.
- Assess implemented initiatives for continuous improvement and create best practice methods for evaluation of initiatives.
About you
You are clearly motivated by manipulating data, understanding problems and opportunities that can lead to multiple initiatives which impacts business significantly. You approach tasks analytically while still focusing on getting the job done within reasonable time, understanding the need to execute initiatives on short term as well as building up insights for long term use.
- You have strong analytical and problem-solving skills and can transform complex data into usable and clear insights.
- You confidently structure and analyze large amounts of data using different analytical tools and software (Excel, PBI, SQL).
- You possess great communication skills, with the ability to present data-driven insights to non-technical stakeholders easily engaging and communicating well with Commercial Managers.
- Experience with building data models & reports and presenting insights in visualization tools (Power BI & Tableau) is a plus.
- 2+ years of experience in a data analysis role, preferably within subscription industry.
- Master's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or a related field.
What we offer
- A work atmosphere characterized by openness and humor with committed colleagues motivated by the desire to craft the best solutions and have fun while doing it.
- A place that promotes a healthy work-life balance and supports employee well-being through various initiatives and flexible work arrangements.
- An opportunity to engage and develop together with a wider community of analysts across Commercial & YouSee in general.
- An opportunity to be part of building a modern data and insights framework and portfolio, which will be pivotal for the commercial community in achieving our strategy.
- A commitment to foster a diverse and inclusive workplace, where different perspectives are valued, and everyone is treated with respect.
- Importance on professional growth, offering opportunities for continuous learning and development vertically or horizontally.
How to Apply:
We are conducting interviews on an ongoing basis, and the position is to be filled as soon as possible. Please apply by uploading your CV.
Application : It is not necessary to attach a cover letter, but please include a brief introduction in your CV about why you are applying for this position. To ensure a fair and inclusive recruitment process, we kindly ask you to refrain from adding a photo to your CV.
Application date : 12. September 2024
Contact person: Kirstine Thorhave Baltzer, Head of Customer Base Management, via email or phone at / +45 21312057.
Work location: Teglholmsgade 1, 2450 København SV
Nuuday – We make sense with technology
Nuuday is a united family of six trusted and well-known brands with the shared purpose of making sense with technology. Our family consists of YouSee, Telmore, Hiper, TDC Erhverv, eesy and Relatel, and together we represent the TV, broadband, network, telephony and entertainment of the future. We deliver innovative digital services to most Danish households and businesses. And we do it together. Across cross-functional teams, 33 nationalities and more than 3500 unique colleagues. As Denmark's leading digital service provider, we aspire to use technology to create a more meaningful future for our customers and society. Therefore, we are looking for the market's brightest minds who dare to stand up and stand out. Nuuday is dedicated to promoting an inclusive culture that values diversity, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to ethnicity, religion, ability, age, gender, gender identity, sexual orientation and all other characteristics that makes us different but bring us closer together.
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