Senior Commercial Manager til YouSee
3 days ago
Senior Commercial Manager within Customer Base Management in Yousee
Are you looking for an opportunity to develop your commercial competencies within base management and work with the largest subscriber base in Denmark? Do you enjoy breaking down and structuring highly complex fields and come up with fresh solutions? Then you should read on…
YouSee is Denmark's largest subscription business with more than 3 million subscriptions across TV & Streaming, Internet, Mobile and Landline. The effectiveness of our endeavors is tied to the reputation of our brand and the continual engagement and attraction of customers. With the wide span of portfolios and many subscribers it is essential to manage and ensure the optimal base composition balancing customer needs and profits.
About the job
The overall objective of the Customer Base Management team is to reduce churn and optimize gross profit per user (GPPU) across all portfolios (i.e. TV & Streaming, Internet, Mobile and Landline). As part of that mission, your key responsibilities are:
- Deliver a strategic direction for retention and profit optimization efforts continuously adapted and adjusted in accordance with changing conditions.
- Own short- and long-term roadmap that outlines how goals are achieved. This includes roadmap for internal base activities, but you will also be accountable for merging in and owning the plan for various external events (e.g. TDC NET closing DSL network towards 2030) and manage complex segment overlap to ensure smooth customer journeys.
- Besides laying out the strategic direction and owning the roadmap for CBM, you will operate within the specific domain related to customer holdings (portfolios) where you will create a base framework of segmentation and initiative efforts (e.g. high churn and low GPPU groups).
- Based on your framework a comprehensive customer base overview and segmentation is conducted by a Commercial Analyst who will also carry out data mapping where customers are moved from portfolio A to portfolio B. In this exercise you will provide the commercial aspects like costs, profit and churn levels, conduct impact analysis, prepare business case and provide recommendations for migration initiatives.
- You will secure a diligent handover of approved initiatives to execution teams and take part of execution as concept owner for successful implementation.
- Because you are an expert in sensitive customer groups you will also service as key input stakeholder for major price increases and retention portfolios.
About you
You thrive in complex cross fields in which you are eager to break down into manageable areas and come up with new solutions. You are proactively outreaching in terms of understanding problems and opportunities that impacts financial performance. Your history has yielded in positive results because you aim for continuous improvement and do not accept status quo.
- You possess a proactive can-do mentality that identifies opportunities, drives continuous improvement, overcomes barriers and utilizes frameworks such as the Situation-Complication-Resolution model.
- Proven problem-solving abilities, allowing you to systematically dissect complex issues and devise creative solutions.
- You possess a solid understanding of customer base management and subscription metrics, including churn reduction, profit optimization and customer lifetime value.
- You have a structured, data-driven mindset, with analytical skills and an organized approach to business and progress.
- Proficient in PowerPoint and Excel is essential, enabling you to create great presentations and manipulate data effectively.
- You have great communication skills and a remarkable ability to effectively convey complex messages and engage effectively with senior management.
- Minimum 3 years of experience in subscription business (e.g. Telco, Insurance etc.)
- You hold a relevant master's degree in business administration, economics or similar.
What we offer
- A work atmosphere characterized by openness and humor with committed colleagues motivated by the desire to craft the best solutions and have fun while doing it.
- A place that promotes a healthy work-life balance and supports employee well-being through various initiatives and flexible work arrangements.
- A culture that promotes teamwork and cross-functional collaboration within YouSee and across the broader Nuuday group including Telmore, Eesy, Hiper, TDC Erhverv and Relatel.
- A commitment to foster a diverse and inclusive workplace, where different perspectives are valued, and everyone is treated with respect.
- Importance on professional growth, offering opportunities for continuous learning and development vertically or horizontally.
- The chance to engage in and leave your stamp on the largest base of subscribers in Denmark.
How to Apply
We are conducting interviews on an ongoing basis, and the position is to be filled as soon as possible. Please apply by uploading your CV and any other relevant documents.
For further information about the position, please contact Kirstine Thorhave Baltzer, Head of Customer Base Management, via email or phone at / +45 21312057.
Work Location: Teglholmsgade 1, 2450 København SV
Application : It is not necessary to attach a cover letter, but please include a brief introduction in your CV about why you are applying for this position. To ensure a fair and inclusive recruitment process, we kindly ask you to refrain from adding a photo to your CV.
Application date : 12 September 2024
Contact person: Kirstine Thorhave Baltzer, Head of Customer Base Management, via email or phone at / +45 21312057.
Work location: Teglholmsgade 1, København
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