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Customer Service Advisor

1 week ago

Aalborg, Ålborg Kommune, Denmark Telenor AS Full time

I stillingen som Customer Service Advisor i Telenor er du omdrejningspunktet for den gode service - hver dag. Hos os lander du nemlig et job, hvor du giver den bedst mulige kundeoplevelse ved hver eneste henvendelse. Du bliver tilmed del af et godt team, hvor vi har det sjovt, samtidigt med at dine evner konstant bliver skarpere. Vi søger løbende nye talenter til at bistå opgaven med at give vores kunder den bedste støtte. Interesseret?

"Det motiverer mig at give kunderne en god oplevelse, og jeg værdsætter at få lov til at gøre noget, som giver mening. Finde en løsning på en helt konkret problemstilling, og få hænderne ned i suppedasen." – Morten, Customer Service Advisor

Du spiller en central rolle for vores kunder

Sammen med resten af Customer Service-teamet sikrer du den gode oplevelse til alle vores kunder, når de henvender sig til os. Gennem din nysgerrighed, sætter du dig ind i kundernes behov og finder den bedst mulige løsning på de problemer, de har. Arbejdet består af både telefonisk og skriftlig rådgivning om alt fra køb af vores produkter til fejlretning, opsigelse og klagebehandling. Det er de komplekse kundehenvendelser vi besvarer i teamet, og du vil derfor få en grundig oplæring i dette, ligesom du vil arbejde ud fra klart definerede mål og fastsatte processer for kundebehandling. På den måde sikrer vi, at du er ordentligt klædt på til at besvare enhver henvendelse effektivt og med høj kvalitet.

"Her er et virkelig godt socialt miljø og det er der på tværs af afdelinger, hvor alle er meget åbensindede og der sparres. Derfor er man ikke kun knyttet til sit eget team, men snakker også med folk fra andre teams." -Catleen, Customer Service Advisor

Du er en problemløser, der motiveres af interaktion med mennesker

Som vores nye Customer Service Advisor får du energi af samspillet med andre mennesker, og du ser dig selv indgå i et kundeserviceteam, hvor vi hver dag stræber efter fælles vækst og udvikling. Du må gerne have erfaring med kundekontakt, men det er ikke et must, og det du ikke allerede kan, skal vi nok lære vi dig For os er det vigtigere, at du er nysgerrig, motiveres af at dygtiggøre dig og er klar til at springe ud i nye opgaver. Derudover arbejder du effektivt uden at gå på kompromis med kundeoplevelsen, og du går målrettet efter at opnå gode resultater på f.eks. kvalitet og behandlingstid.

Du kan kende dig selv i at være:

  • Effektiv på tasterne og god til at sætte dig ind i nye informationer for at løse opgaver på den rette måde
  • God til at kommunikere på dansk og engelsk – både skriftligt og mundtligt
  • Motiveret af at levere gode resultater og trives med at arbejde efter mål

En arbejdsplads fyldt med Fantastiske forbindelser

Som arbejdsplads har vi fokus på at skabe Fantastiske forbindelser imellem hinanden og vores kunder. Med de nyeste løsninger og det mest effektive netværk skaber vi små mirakler i en verden, der aldrig står stille.

Vi kan tilbyde dig en sjov og udviklende hverdag tæt på omkring 60 gode kollegaer i Customer Service med forskellige baggrunde og færdigheder, der hver dag bidrager til et inspirerende arbejdsmiljø. Du træder ind i et team hvor du lærer forretningen, vores kunder og vores produkt at kende indefra, og bliver derfor klædt godt på til at forfølge de mange interne karrieremuligheder i Telenor. Derudover får du:

  • Arbejdstider, som primært vil ligge mellem 08-16 i hverdagene, og på sigt mulighed for enkelte aften- og weekendvagter
  • Fri telefoni, en lækker kantineordning, gode pensionsforhold og andre goder

Har du spørgsmål til stillingen er du meget velkommen til at kontakte én af os på kontaktoplysningerne til højre. Ellers søger du blot stillingen gennem linket øverst på siden, hvis rollen som Customer Service Advisor lyder som noget for dig. Vi modtager udelukkende ansøgninger elektronisk gennem ovenstående link.

Samtaler afholdes løbende. Vi ser frem til at høre fra dig

Skab Fantastiske forbindelser i Telenor
Hos Telenor får du spændende opgaver og stort ansvar i en hverdag fyldt med fleksibilitet, frihed og fantastiske forbindelser. Vi har en uformel og professionel virksomhedskultur, hvor vi er ligetil og udvikler hinanden – og så er der plads til masser at humor. Samtidig tør og motiveres vi af at prøve nye ting, lære og ikke mindst lytte til hinanden. Vi er Danmarks næststørste teleselskab, er et selvstændigt selskab i Telenor-koncernen og glæder os til at byde dig velkommen

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