Senior Account Manager – Business Travel Industry
2 weeks ago
Goodwings Copenhagen, Capital Region of Denmark, Denmark
About GoodwingsGoodwings is the go-to Travel Management System for companies aiming to reduce travel expenses and their environmental footprint. Leveraging future-proof, AI powered technology and a sustainable-first approach, we empower businesses to optimize their travel programs to benefit their employees, the planet and their bottom line. Our platform combines cutting-edge tools, data insights, and sustainability metrics to drive cost efficiency and environmental responsibility in corporate travel.
What You'll Do- Own the client journey: Manage the full process, from onboarding to implementation, adoption, and retention of client accounts.
- Drive adoption and behavior change: Educate clients on optimizing their travel programs, including policy adherence, supplier usage, and cost-saving strategies.
- Manage travel program operations: Oversee end-to-end travel programs, including preferred supplier agreements, policy management, expense processes, and travel-related escalations.
- Negotiate supplier agreements: Work with travel partners to secure competitive rates and ensure clients get the best value.
- Analyze and act on travel data: Provide insights to clients, helping them optimize their travel habits and achieve cost savings.
- Foster client relationships: Regularly engage with clients, ensuring satisfaction and identifying upselling opportunities.
- Adapt and deliver: Navigate changing client needs and industry dynamics with a flexible, solutions-oriented approach.
- Extensive travel industry knowledge: At least 5+ years of experience, with a deep understanding of business travel systems, supplier relationships, and program management.
- End-to-end client management skills: Proven experience handling onboarding, implementation, and ongoing adoption strategies.
- Strong communication skills: Ability to convey complex travel concepts clearly to clients and stakeholders.
- Independent and proactive mindset: Capable of working autonomously and taking ownership of client success.
- Language proficiency: Fluent in Danish and English.
- Office-based work: Must be available to work from our Copenhagen office.
- Competitive rewards: Attractive salary with performance-based bonuses and company equity incentives.
- Health and wellness focus: Comprehensive wellbeing resources and company-sponsored weekly sports activities.
- Lifestyle support: Healthy catered lunches, and an office environment designed for productivity and collaboration.
- Team culture: Fun company events, celebrations, and a supportive, inclusive workplace where your ideas matter.
- Make an impact: Work on a mission-driven product that helps businesses reduce their carbon footprint while driving innovation in the travel industry.
Mid-Senior level
Employment typeFull-time
Job functionCustomer Service
IndustriesLeisure, Travel & Tourism, Technology, Information and Internet, and Information Services
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