Senior Account Manager – Business Travel Industry Goodwings Copenhagen

1 week ago

Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time
Senior Account Manager – Business Travel Industry Specialist About Goodwings:

Goodwings is the go-to Travel Management System for companies aiming to reduce travel expenses and their environmental footprint. Leveraging future-proof, AI powered technology and a sustainable-first approach, we empower businesses to optimize their travel programs to benefit their employees, the planet and their bottom line. Our platform combines cutting-edge tools, data insights, and sustainability metrics to drive cost efficiency and environmental responsibility in corporate travel.

We're seeking a seasoned Senior Account Manager with a strong background in the travel industry to own the client lifecycle—from onboarding and implementation to driving adoption and program success. This role is pivotal in helping our clients achieve their travel goals while adapting to an ever-evolving industry landscape.

What you'll do:

  • Own the client journey: Manage the full process, from onboarding to implementation, adoption, and retention of client accounts.

  • Drive adoption and behavior change: Educate clients on optimizing their travel programs, including policy adherence, supplier usage, and cost-saving strategies.

  • Manage travel program operations: Oversee end-to-end travel programs, including preferred supplier agreements, policy management, expense processes, and travel-related escalations.

  • Negotiate supplier agreements: Work with travel partners to secure competitive rates and ensure clients get the best value.

  • Analyze and act on travel data: Provide insights to clients, helping them optimize their travel habits and achieve cost savings.

  • Foster client relationships: Regularly engage with clients, ensuring satisfaction and identifying upselling opportunities.

  • Adapt and deliver: Navigate changing client needs and industry dynamics with a flexible, solutions-oriented approach.

What you bring to the table:

  • Extensive travel industry knowledge: At least 5+ years of experience, with a deep understanding of business travel systems, supplier relationships, and program management.

  • End-to-end client management skills: Proven experience handling onboarding, implementation, and ongoing adoption strategies.

  • Strong communication skills: Ability to convey complex travel concepts clearly to clients and stakeholders.

  • Independent and proactive mindset: Capable of working autonomously and taking ownership of client success.

  • Language proficiency: Fluent in Danish and English.

  • Office-based work: Must be available to work from our Copenhagen office.

Perks and Benefits:

  • Competitive rewards: Attractive salary with performance-based bonuses and company equity incentives.

  • Health and wellness focus: Comprehensive wellbeing resources and company-sponsored weekly sports activities.

  • Lifestyle support: Healthy catered lunches, and an office environment designed for productivity and collaboration.

  • Team culture: Fun company events, celebrations, and a supportive, inclusive workplace where your ideas matter.

  • Make an impact: Work on a mission-driven product that helps businesses reduce their carbon footprint while driving innovation in the travel industry.

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