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Collections Representative

2 months ago

Taastrup, Denmark Addanex Full time

AddanEx JOB POSTING:

Title: Collection Agent

Location: Taastrup, Copenhagen (Onsite 5 days per week for initial training period of 1-2 months, and able to work 1-2 days remotely per week thereafter)

Type: Contract

Start Date : ASAP

Duration: 12 Months + Extensions

Utilisation: Approx. 160 Hours per month, shift work from 09.00 – 19.00, shifts can be any day of the week including Saturday and Sundays.

Languages: Must be able to interview in Norwegian speak (Basic-good level Norwegian is acceptable if fluent in another Scandinavian language e.g. Swedish)

Rate: Hourly rate and commission structure for strong performance.

Job Summary / Key Skills

  • Primary task is calling clients who have failed to pay on time, and request that they enter into an agreement to pay.
  • Follow-up on such agreements and similar work.
  • Help achieve the qualitative and quantitative objectives of the operational departments, by working actively and proactively on the targets and KPI's inside the function you are working in.
  • Promote a positive and professional image through your various exchanges with customers/partners, in accordance with the rules set out by the company.
  • As an operational agent, you will be flexible to move inside the operational scope, performing tasks from the value chain.
  • Answer, handle and direct contacts (telephone and written communication)
  • Identify, suggest and drive process improvement
  • Provide continuous support to customers/partners to foster a solid relationship
  • Respond to inquiries from customers/partners through the different communication channels and/or anticipate their needs to provide the correct and complete solutions in accordance with the procedures
  • Update customer/partner information and verify their accuracy in the IT tools
  • Know and follow the safety methods, processes and rules for your activity
  • Contribute to your team’s cohesiveness and efficiency
  • Contribute to securing the end-to-end Billing Process within the scope of your entity
  • Speak and understand at least one Nordic language on a native level
  • Manage at least one Nordic language and English reading and writing
  • Seek first time resolution whenever possible
  • Be cooperative with internal and external stakeholders
  • Be flexible and adaptable in regards to tasks, entity etc.
  • Be proactive and rigorous to foster improvement

If you are interested in this opportunity, please apply now with your updated CV in MS Word format to

#J-18808-Ljbffr