Customer Service Representative for Goods Handover

2 weeks ago


Taastrup, Høje-Taastrup Kommune, Denmark Ikea Full time

About the Role



We are seeking a dedicated and service-minded individual to join our Goods Handover team at IKEA. As a Customer Service Representative, you will play a vital role in ensuring our customers have a seamless experience when picking up their ordered goods.



Key Responsibilities




  • Provide exceptional customer service by handing over goods with a smile and ensuring customers receive the correct items in good quality.
  • Handle sold goods that are not in stock efficiently and effectively.
  • Scan and quality-assure orders before handing over to ensure customers receive the right goods in good condition.
  • Ensure that all pre-packaged customer orders are tracked to avoid unnecessary waiting time and provide the best IKEA experience.


Our Team



Our Goods Handover team is a diverse and dynamic group of full-time and part-time employees who work together to provide excellent customer service. We take pride in giving our customers the best experience, and we have a strong team spirit where everyone is welcome and valued.



What We Offer



We offer a range of benefits, including a competitive salary, pension, and free choice allowance, as well as staff benefits such as private health insurance, massage, canteen, and staff discount. We also offer the opportunity to work across different customer relations departments and develop your skills.



Requirements



To be successful in this role, you must be service-minded, approachable, and able to put yourself in the customer's shoes. You should have a good eye for detail and be able to thrive in routine tasks. You should also be able to work independently and manage to keep a cool head in a busy, fast-paced environment.



Working Hours and Salary



The position is for 30 hours per week on average, with working hours primarily placed during the store's opening hours. You can expect to have 1-2 closing shifts per week and work every 2nd weekend, both Saturday and Sunday. Salary is according to HK's collective agreement and includes pension and free choice allowance.



How to Apply



We welcome applications from candidates who are passionate about providing excellent customer service and have a can-do attitude. Please submit your application through our recruitment system, and we will review your application as soon as possible.



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