Junior Support Specialist

2 days ago


København, Denmark Dustin AS Full time

Bliv Junior Support Specialist hos Dustin

Er du god til at hjælpe kunder og løse tekniske problemer? Hos Dustin får du som Junior Support Specialist en spændende rolle i et nordisk team, hvor du kan vokse, tage ansvar og gøre en forskel for vores kunders IT-løsninger – med masser af støtte til din udvikling.

Hvorfor vælge denne stilling?

  • Samarbejde på tværs : Arbejd tæt sammen med kollegaer i Norden og Europa i et dynamisk og inkluderende miljø.
  • Udvikling : Du får mulighed for at udvikle dig løbende, både personligt og professionelt med støtte fra ledelsen.
  • Variation : Kombinér teknisk problemløsning og kundeservice for at skabe glade og tilfredse kunder.

Om din leder :
Jeg hedder Aleksandar Ognjanovic og er Service Desk Manager. Jeg har selv haft denne rolle og forstår derfor fuldt ud, de udfordringer der måtte komme. Jeg er en åben og ærlig leder som besidder stor empati og forståelse. Mit mål er at skabe et miljø, hvor du trives og udvikler dig.

Din rolle som Junior Support Specialist

  • Ansvar : Løs tekniske udfordringer, håndter supporttickets og oprethold SLA-aftaler med kunder.
  • Samarbejde : Du vil først og fremmest arbejde tæt sammen med dit team, men også med andre afdelinger som levering, drift og salg.
  • Kerneopgaver :
    • Besvar kundehenvendelser via telefon og e-mail.
    • Løs tekniske supporttickets i samarbejde med kunderne og dine kolleger.
    • Sikre høj kundetilfredshed gennem effektiv problemløsning.

Hvad tilbyder Dustin?

  • Gode karrieremuligheder og personlig udvikling.
  • Mulighed for at bidrage til en virksomhed med fokus på bæredygtighed.
  • En uformel, inkluderende kultur og et fleksibelt arbejdsmiljø.
  • Sundhedsfordele og en arbejdsplads med fokus på trivsel.

Hvem er du? Vi forestiller os dig som engageret, nysgerrig og fokuseret på kundens tilfredshed. Derudover nyder du at løse tekniske udfordringer.

  • Erfaring med kundeservice og support.
  • Teknisk viden om Microsoft og Cloud-løsninger.
  • Flydende på dansk og engelsk.

Sådan foregår rekrutteringsprocessen :
Vi fokuserer på dine faglige og kognitive kompetencer og håndterer ansøgninger anonymt. Processen består af:

  • Telefonscreening med vores Talent Acquisition Partner.
  • 1. Interview med Service Desk Manager.
  • Test af kompetencer og kognitive evner.
  • 2. interview med teamet.
  • Referencetjek.

Kom med på Dustins rejse – Send din ansøgning i dag

Har du spørgsmål til stillingen er du velkommen til at kontakte Luma Stark via e-mail:

#J-18808-Ljbffr

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