Japanese Speaking Customer Support Specialist

6 days ago


København, Denmark Veo group Full time

Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs in 90+ countries record their games every week.

Growing as fast as we do in Veo means that every day is different, exciting, and challenging, both on the front line and in the back office.

Are you passionate about helping others and solving problems? Do you enjoy connecting with customers and finding solutions that make a real difference? We are looking for a dedicated Japanese-Speaking Customer Support Specialist to join our team.

The ideal candidate is willing to assist customers, has excellent communication skills, and can think critically to resolve issues. You should be comfortable navigating systems to provide the best possible support.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just do. These are the behaviors you’ll need for growth at Veo.

Responsibilities
  • Respond to customer requests clearly and comprehensively as a front-line supporter
  • Adhere to our KPIs for a low response time, minimal backlog, and high customer satisfaction
  • Communicate relevant feedback and issues from customers within the support team using the proper escalation flows and channels
  • Provide feedback for optimizing the processes that we currently work with
  • Providing the right resolution in an efficient matter via phone and email
Qualifications
  • Fluency in Japanese and English is a requirement
  • Valid working visa in Denmark
  • Experience in customer-facing roles
  • Experience with tech support or product support.
  • Experience with phone and email-based support
  • Comprehensive written and verbal communication skills
  • Interested in encouraging people and making them succeed
  • Solution-oriented mindset and a structured approach to work
  • Familiarity with customer service tools
  • You thrive in an environment where we grow together hour by hour, and you are someone who can cope with constant change and self-learning

At Veo, you'll be part of a thriving work environment where every day brings new excitement. We believe in work-life balance and providing a positive culture that allows you to thrive personally and professionally.

Diversity and differences are valuable assets for us. We value diversity and inclusion and welcome people from all backgrounds. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply.

We’re committed to building a diverse, inclusive, and authentic workplace. And you may be just the right candidate for this or other roles.

Still interested? Join us at Veo and become a part of a team that delivers greatness and has a great time doing it.

We will invite for interviews continuously, so apply with LinkedIn or your resume as soon as possible.

#J-18808-Ljbffr

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