QA & Support Specialist

3 months ago


København, Denmark Teton.ai Aps Full time
  • Quality Assurance
  • Full-time
  • Copenhagen, DK

Teton is building AI technology that empowers nurses and frontline care staff to deliver more effective care with less stress. Our solution helps hospitals and care homes maintain critical care standards and patient safety, addressing the global nursing shortage with innovative AI tools.

At Teton, we operate differently from traditional companies, with an unwavering focus on our product and users while rapidly iterating on solutions. In just 2 years, we've developed and commercialized a fully-fledged AI product used by healthcare workers every day in a fast-growing number of hospitals and care homes.

This job is in-person at our office in Copenhagen, Denmark, and will require speaking Danish

Role & Required Skills
The Job
As a QA & Support Specialist, you will play a key role in ensuring the smooth operation of our AI system, having a direct impact in the reliability of a system thats changing healthcare. You will troubleshoot issues, provide external support to customers, communicate internally with engineers, and help drive continuous improvement in our product. Depending on your profile and ambitions, you might take ownership of QA processes and work closely with engineering teams to design and implement testing strategies.

Responsibilities:

  • Provide first-line support to customers, resolving issues efficiently.
  • Create detailed tickets and investigate system failures, possibly on-site at the customer, and aggregate customer complaints and translate them into actionable product improvements.
  • Execute small-scale fixes or suggest technical solutions, and perform on-site fixes when required.
  • Maintain an up-to-date "Top 10" list of key issues to focus on.
  • Proactively use the product to identify and resolve potential faults before they impact users, and conduct performance test before system go-live at client sites.

To thrive in this role, we believe you have experience with:

  • Basic programming skills.
  • QA testing and issue tracking using tools such as Linear.
  • Basic troubleshooting, both software and hardware.
  • Communicating effectively between technical and non-technical teams.
  • (Optional) Experience in the healthcare or medical technology field would be a plus.

How is it to work at Teton?
We are a tight-knit, but growing, team of extremely hard-working and talented individuals. The learning curves are steep, and expanding your skill set is encouraged. If you're looking for a corporate environment, this is not the place for you. Instead, Teton is a workplace where you'll get your hands dirty and learn a lot along the way.

What we offer

  • All full-time employees at Teton are offered the opportunity to be part of a warrant program (stock options) in the company in addition to your salary.
  • A vibrant, collaborative, and learning-focused work environment.
  • The chance to work with cutting-edge technology and be a pioneer in AI-driven healthcare solutions.
#J-18808-Ljbffr

  • København, Denmark Radiobotics ApS Full time

    Radiobotics Copenhagen Full-time Salary Competitive Do you have a flair for product quality? And are you curious to see if you can put your QA/RA experience to work and place our products in new markets? Maybe you have been working with product registrations for a while and now you would like to work more holistically with every part of a QMS system. Maybe...


  • København, Denmark The HubDanske Bank Full time

    Do you have a flair for product quality? And are you curious to see if you can put your QA/RA experience to work and place our products in new markets? Maybe you have been working with product registrations for a while and now you would like to work more holistically with every part of a QMS system. Maybe you are a seasoned QA specialist that would like to...


  • København, Denmark emagine Consulting AS Full time

    Join our team as a QA/CV Sourcing Specialist in Copenhagen, Denmark! Are you ready to drive impactful changes for some of the top-tier IT freelancers in Denmark and across Europe? Come aboard our dynamic Sourcing Back Office team and step into the role of a QA/CV Sourcing Specialist in the rapidly expanding IT industry! As a QA/CV Sourcing Specialist, your...


  • København, Denmark AGC Inc Full time

    Scientist, QA Manufacturing Support Apply locations: Copenhagen, Denmark Time type: Full time Posted on: Posted 29 Days Ago Job requisition id: JR100828 Our purpose is to bring hope to life by enabling life-changing therapies for patients around the globe, creating a healthier and happier tomorrow. Our mission is to work side by side with our customers in...

  • QA Lean Partner

    3 months ago


    København, Denmark AJ Vaccines Full time

    We are offering a unique opportunity for an innovative QA LEAN Partner to establish and develop a new role within our Quality Assurance department. In this position, you will have the freedom to shape and define this role from the ground up, working closely with senior leadership to influence the direction of quality assurance processes. Reporting directly...


  • København, Denmark Radiobotics ApS Full time

    Radiobotics Copenhagen Freelance Part-time Salary Competitive This is a temporary consultancy position to support while we search for a permanent hire Do you have a flair for product quality? And are you curious to see if you can put your QA/RA experience to work and place our products in new markets? Maybe you have been working with product registrations...


  • København, Denmark The HubDanske Bank Full time

    This is a temporary consultancy position to support while we search for a permanent hire Do you have a flair for product quality? And are you curious to see if you can put your QA/RA experience to work and place our products in new markets? Maybe you have been working with product registrations for a while and now you would like to work more holistically...

  • Manager, QA GMP

    3 months ago


    København, Denmark Genmab Full time

    At Genmab, we’re committed to building extraordinary futures together, by developing antibody products and pioneering therapies that change the lives of patients and the future of cancer treatment and serious diseases. From our people who are caring, candid, and impact-driven to our business, which is innovative and rooted in science, we believe that being...

  • Senior QA Engineer

    3 months ago


    København, Denmark Shape Aps Full time

    BECOME A PART OF THE TEAM Shape is an award-winning app-focused digital product studio based in Copenhagen, Denmark. We’re dedicated to making outstanding apps for prominent clients such as OK, PureGym, Nordisk Film, Bolius, TV2 Regions, Solar, Magasin, RedBull, Mofibo, and Aarstiderne. We are proud that our work is touched, tapped, swiped, and pinched by...

  • Senior QA Engineer

    3 months ago


    København, Denmark The HubDanske Bank Full time

    BECOME A PART OF THE TEAM Shape is an award-winning app-focused digital product studio based in Copenhagen, Denmark. We’re dedicated to making outstanding apps for prominent clients such as OK, PureGym, Nordisk Film, Bolius, TV2 Regions, Solar, Magasin, RedBull, Mofibo, and Aarstiderne. We are proud that our work is touched, tapped, swiped, and pinched by...

  • Senior QA

    3 months ago


    København, Denmark Banking Circle Full time

    Are you competent in improving quality, automate processes and thrive working in an agile environment? Do you value using your technical understanding to create the best possible testing of our solutions, in a team where we want to collaborate on testing early in the development cycle and support frequent deployments and releases to Cloud? Banking Circle is...


  • København, Denmark Agilent Technologies, Inc. Full time

    Manufacturing QA Engineer We are looking for a new team member. Join us! Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they...

  • QA Tester

    3 months ago


    København, Denmark Playdead Full time

    We’re Playdead, an independent game company based in the heart of Copenhagen, Denmark. We have made two critically acclaimed titles, LIMBO and INSIDE. Our current project is a 3rd-person science fiction adventure set in a remote corner of the universe. We are seeking an experienced Tester to join the team at Playdead and provide direct feedback to our...


  • København, Denmark Driversnote ApS Full time

    Hej! We’re Driversnote, a fast-growing SaaS company based in Copenhagen, Denmark. We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook. No one likes to do mileage documentation, but we do! - so we try to remove this tedious work and make our customers’ lives simpler by saving them both time and money. Our primary markets...


  • København, Denmark Geneve Int Full time

    Quality Assurance Specialist (Regulatory) - P4 Site: Denmark, Copenhagen Sector: Nonprofit/Community/Social Services/International Cooperation Role: Other Date of last update: 2024-11-14 (Expiry date: 2024-11-26 ) For 70 years, UNICEF has been working on the ground in 190 countries to promote children's survival, protection and development. The world's...


  • København, Denmark Philips International Full time

    Clinical Decision Support Specialist Apply locations Copenhagen time type Full time posted on Posted 3 Days Ago job requisition id 532006 Job Title Clinical Decision Support Specialist Job Description As a Clinical Decision Support Specialist you will support the key account management in serving our customers in the Nordic countries - both in the clinical...


  • København, Denmark MeetFrank Full time

    Help revolutionize the hospitality industry by empowering restaurateurs with an all-in-one Guest Experience Management platform. Superb empowers the new generation of restaurateurs by providing a smarter way of working and using data to offer personalized guest experiences. Superb's all-in-one platform integrates reservations, POS, payments, and guest data,...

  • Salesforce QA Lead

    3 months ago


    København, Denmark Trustpilot AS Full time

    We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust? Role Overview: Trustpilot is seeking a skilled and detail-oriented Salesforce QA, to join our creative team. The...


  • København, Denmark Philips Iberica SAU Full time

    Job Title Clinical Sales Specialist Job Description As a Clinical Sales Specialist , you will support the key account management in serving our customers in the Nordic countries - both in the clinical and commercial area. Your role is: Establishing and maintaining relationships with key opinion leaders in the field of Sleep and Respiratory Care with the aim...

  • QA Engineer

    3 months ago


    København, Denmark Vivino, Inc. Full time

    By harnessing the power of technology and social behaviour, we have created a community-driven e-commerce platform powered by personalization with almost 70 million community members. Now is the time to join a fast-paced and growing team where you will work and learn from some of the best developers in the industry. Process and develop new ways to test and...