Customer Success Associate

4 months ago

København, Denmark The HubDanske Bank Full time

About ‘All Gravy’

The next generation of employees are used to apps like Instagram, TikTok and Spotify in their personal life - but when they go to work at a restaurant chain or retail store, they’re met with software created before they were born.

We are modernising the tools for frontline employees and transforming the experience into one that is engaging and motivating; making their lives easier - from getting paid to developing their careers.

We’re innovating on the whole employee journey: from being recruited, onboarded, growing skills, knowing when to work, and connecting with co-workers.

We've grown incredibly for the last half year and are looking to accelerate further. We already work with some of the most exciting brands in the Nordics (Q8, 7-Eleven, Best Western) and we're now expanding into the United Kingdom and the Netherlands.

We're backed by some of Europe’s leading investors (Moonfire, Upfin, Founders, Nordic Web Ventures) and Angels (Bradley Horowitz (GP, Wisdom Ventures), Terese Hougaard (Partner, Atomico), Phil Chambers (CEO, Peakon).

Who are we?

We are passionate, have an ambitious mission, and our users love us ️

And this is just the beginning. The best is yet to come, and we hope to bring you on board to achieve this mission together. We are a fun and hard-working team that is looking for passionate professionals to join our mission. Join us to shape the future for shift & gig workers.

The role: Customer Success Associate

We are looking for a Customer Success Associate who is ready to take a step into our Customer Success Team and help us roll out across the UK, Denmark, Norway, Sweden, and other exciting markets. This role is also an opportunity to come in and help from a service function from the ground up in a fast-growing startup.

The Customer Success Associate role is an exciting opportunity. You’ll be tasked with the ownership of the entire customer journey with top accounts and working closely with senior team members to maintain and build on effective customer strategies.

The job and responsibilities

Daily activities include:

  • Drive our customers’ success
  • Oversee the customer lifecycle including onboarding, adoption, retention and renewals
  • Work closely with our Developers, Marketing and Sales team to meet our customer's expectations
  • Understand our customers and take ownership of their needs internally and externally

All Gravy is undergoing high growth; hence the job and responsibilities will develop over time, and there will be plenty of opportunities for you to learn and grow.

Who are you?

You have great energy, a good sense of humour & have a disciplined problem-solver mindset. You should enjoy working in the dynamic startup environment, like to initiate new projects - but also get them over the line.

We look for employees who like being part of a team, are real team players, and have a mindset of learning & growing.

We expect you to:

  • Speak and write Danish & English fluently
  • Have 1-3 years of experience when it comes to customer contact either from a sales or customer service role
  • Nice to have: Have minimum 1 year of B2B work experience within SAAS / software
  • Be structured & punctual
  • Have excellent communication skills
  • Have a good sense of humour - be willing to contribute to this being a fun place to work
  • Be excited about building a big company from a small starting point, and want to grow personally on the way there
  • Be able to work at our office in Central Copenhagen (though we operate with a hybrid model, so you are free to choose to work remotely as well)

We are in the midst of building an awesome company and can't wait to onboard you - therefore we will hire the right candidate as soon as we find him/her.

Even if you do not tick every box on this page, you might be the perfect fit for the job We treasure our learning culture and encourage all humble people to apply.

What we offer

We are a motivated, young and dynamic team working closely together on our mission – at the moment we are 25 people and cannot wait to welcome the next person to the team

We have fun together while collaborating to create a product people love and aspire to be the best place to work.

You’ll be in the Customer Success team, reporting directly to Frederik Gabriel, Head of Customer Success.

Our office is in central Copenhagen and has all the perks you’d expect from a startup - lunches, lots of social events (padel tournaments, dinners, wine-tastings, strategy offsites, you name it), fussball table, a stocked fridge with snacks & drinks, and a regular Friday bar

#J-18808-Ljbffr

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