Customer Service

1 month ago


Aalborg, Denmark Telenor Danmark Holding AS Full time

I Telenor tror vi på, at den fantastiske kundeoplevelse er dét, der forbinder os til vores kunder. Vores 90 kompetente og dedikerede kolleger i Customer Service arbejder hver dag for at sikre kundeservice i øjenhøjde med kunderne af sublim kvalitet. Samtidig har vi det sjovt og prioriterer det sociale og gode kollegaskab. Vil du med ombord? Så læs mere herunder.

Sådan arbejder vi med Customer Service

I Customer Service vil dine primære arbejdsopgaver bestå af:

  • Løse kundeserviceopgaver med proaktiv kommunikation sammen med vores kunder
  • Guide vores kunder til den bedst mulige løsning
  • Hjælpe vores kunder til en højere grad af selvbetjening
  • Understøtte Telenors overordnede budskaber og kampagner via SoMe

Du har et servicegen og sætter pris på den gode kundeoplevelse

Sammen med teamet er det din opgave at give den gode serviceoplevelse til alle vores kunder. Det er nemlig din hjælp, der gør hele forskellen, når vores kunder skriver eller ringer ind med spørgsmål eller problemer, de ikke selv kan løse.

Det rette DNA for at blive en del af vores team

Du har et positivt mind-set og er typen, der er serviceorienteret i alle slags opgaver - også de daglige rutineopgaver, såsom at sidde og svare på mailhenvendelser. Du er drevet af at levere resultater, du trives med at få målt din kvalitet og effektivitet, og du ser udviklingspotentiale i den feedback, som du får. Du er hurtig på tasterne og god til løbende at følge med i nye informationer for at løse dine opgaver på den rigtige måde.

#J-18808-Ljbffr

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